Guest Laundry Supervisor at Raffles The Red Sea

About Raffles & Fairmont The Red Sea

Situated within Saudi Arabia's pioneering Red Sea Project, Raffles & Fairmont The Red Sea offers two exceptional resorts set amidst nature. The property boasts 361 rooms, 11 unique dining venues including an overwater restaurant overlooking the Red Sea and mangroves, and a luxurious spa. It embodies a blend of timeless elegance, personalized service typical of the Raffles brand, and a dedication to sustainability.

Key Responsibilities

• Ensure impeccable cleanliness and quality by thoroughly inspecting all laundered items for stains, damage, and proper pressing before delivery to guests.
• Lead and manage daily operations of laundry, dry cleaning, and valet services, including scheduling staff and holding daily briefings to prioritize guest needs, especially VIP requests.
• Accurately follow guest instructions for laundry care, including preferences on starching, folding methods, and urgent requests.
• Maintain financial and administrative oversight by recording guest charges in the Opera Property Management System, monitoring chemical and supply inventories, and aiding in performance reporting.
• Conduct regular checks on laundry equipment such as filters and press covers to ensure proper functioning and compliance with safety standards, ensuring staff handle equipment and chemicals appropriately.
• Train and mentor team members on Luxury Quality Assessment standards and advanced textile care and stain detection techniques.

Qualifications and Requirements

• At least 3 years of experience in luxury laundry operations with a minimum of 1 year in a supervisory capacity; prior experience with pre-opening processes is essential for this role.
• Proficient in Opera Property Management System and Microsoft Office applications.
• Comprehensive knowledge of different textiles, laundry chemicals, and effective stain-removal methods.
• Preferred educational background includes post-secondary studies or a degree in Hospitality or Business Administration.
• Demonstrate exceptional grooming, attention to detail, and the ability to maintain composure and professionalism in a fast-paced environment.

Additional Information

• A strong understanding of ultra-luxury guest expectations and brand standards is critical.
• Experience in coordinating projects, managing scheduling, and document control especially during pre-opening phases.
• Must possess a proactive mindset with a strong sense of responsibility and ownership.
• Maintain immaculate personal presentation in line with luxury hospitality standards.