Job description

About the Role

The Good Food Cafe is seeking a dedicated Restaurant Captain to lead and elevate service quality while ensuring excellent hygiene standards and guest satisfaction. This role involves supervising cleaning staff and maintaining high operational standards in a busy dining environment.

Key Responsibilities

Lead service teams by setting and enhancing service benchmarks and hygiene practices.
Welcome guests warmly, accurately take orders, and promptly resolve any customer concerns to ensure an outstanding dining experience.
Manage and fulfill guest orders efficiently and with accuracy.
Oversee seating arrangements to maximize table utilization and timely service.
Collaborate effectively with the kitchen and other departments to coordinate seamless service delivery.
Provide coaching and guidance to junior staff to help develop their skills and expertise.
Drive sales by promoting special offers, suggesting menu items, and contributing towards reaching revenue goals.
Ensure strict compliance with safety and cleanliness protocols for the welfare of guests and team members.
Handle customer complaints professionally to maintain high customer satisfaction levels.
Support administrative functions including reporting, inventory tracking, and record keeping.

Required Skills and Qualities

Strong leadership abilities and excellent communication skills.
Exceptional customer service orientation.
Capability to manage multiple tasks efficiently under pressure.
Sound knowledge of menu selections and beverage offerings.
Physical endurance for prolonged periods of standing and movement.

Compensation

This position offers a monthly salary ranging from 20000 to 29000 INR.