Government & Immigration Relations Admin – Arabic Speaker

Company Overview

Raffles Hotels & Resorts is a heritage luxury brand whose story dates back to 1887. Known for iconic addresses and thoughtfully crafted experiences, the brand focuses on enriching culture, inspiring the mind, and respecting local communities, heritage, and the environment.

Fairmont Hotels & Resorts is part of a global hospitality network with 90 operating properties and 34 additional hotels in development across 30 countries. Its portfolio spans destinations from Hawaii and Canada to London and the United Arab Emirates.

About Raffles & Fairmont Doha

Raffles Doha and Fairmont Doha come together at the landmark Katara Towers, bringing two luxury identities into one inspiring workplace. Raffles Doha is centered on intimate, tailored service and refined elegance, while Fairmont Doha combines contemporary style with warm, energetic hospitality and memorable guest experiences. Together, they create a dynamic environment for hospitality professionals who value excellence, individuality, and growth.

Role Summary

Raffles & Fairmont Doha is looking for a Government & Immigration Relations Admin to manage government, immigration, and labour-related administration with accuracy and compliance. This position acts as a bridge between the hotels and government bodies, ensuring that permits, visas, records, and legal documentation are handled efficiently and in line with local requirements.

The role also supports smooth internal operations by tracking documentation, maintaining compliance records, coordinating colleague-related processes, and keeping communication flowing between departments and external authorities. A detail-focused and proactive approach is essential to support a seamless colleague experience across both properties.

Key Responsibilities

• Handle government, immigration, labour, and municipality transactions promptly and accurately while staying fully aligned with local regulations.
• Coordinate visa submissions, renewals, cancellations, residency permits, work permits, and related official paperwork for colleagues at both hotels.
• Act as the main contact point with government departments and help maintain effective professional relationships for smoother processing.
• Track employee documents, licences, permits, and official records so renewals are completed before expiry.
• Keep all government-related files, correspondence, and transaction records accurate, confidential, and compliant with company and legal standards.
• Assist with onboarding and exit formalities by arranging the required immigration and government procedures for incoming and departing colleagues.
• Keep up to date with changes in labour laws, immigration rules, and government processes, and share relevant guidance with internal teams.
• Prepare reports, monitor application progress, and maintain logs to support operational efficiency and compliance.
• Work closely with People & Culture, Finance, and operational teams to ensure government administration runs smoothly.

Required Qualifications

• Hands-on experience in government relations, immigration services, HR administration, or a similar role, ideally in hospitality or within a large organisation.
• Solid understanding of Qatar labour laws, visa regulations, immigration procedures, and government administration practices.
• Ability to manage several priorities at once while maintaining strong accuracy, confidentiality, and attention to detail.
• Well-developed organisational, administrative, and time-management skills, with the ability to deliver within deadlines in a busy environment.
• Strong verbal and written communication skills, plus the interpersonal ability to work effectively with authorities, colleagues, and stakeholders.
• Comfort using Microsoft Office tools; experience with HRIS systems or online government portals is an advantage.
• Capacity to manage sensitive information carefully and professionally.
• English fluency is mandatory; Arabic language ability is strongly preferred.
• A proactive, service-led mindset with a focus on operational excellence and continuous improvement.
• Capability to work independently while also contributing to a collaborative team culture.
• Commitment to the Raffles & Fairmont brand promise and luxury standards in daily work and interactions.
• Support an inclusive workplace where people feel valued, respected, empowered, and recognised.

Application Process

After applying, candidates will receive an email from AssessFirst and must complete a profile and questionnaire. This step is required for consideration, as it helps assess fit with the role and the organisation’s culture of luxury excellence.

Employee Benefits

Team members can access a range of colleague benefits, including complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, dining discounts, wellness discounts, and other added luxuries designed to improve the employee experience.

Values

Respect: Appreciating individual needs, ideas, and differences while treating everyone with fairness and dignity.

Excellence: Building genuine connections and creating memorable moments for others.

Belonging: Valuing differences and standing together as one team.

Empowerment: Having the confidence and authority to take initiative and anticipate exceptional experiences.

Integrity: Creating trust through authenticity and mutual respect.

Diversity & Inclusion

The organisation is committed to an inclusive culture where people from all backgrounds are welcomed and can thrive.