Global Product Solution Design Leader (UI/UX)

About the Role

We are looking for a visionary Head of Product Solution Design to lead and direct our comprehensive product design efforts. This leadership position entails managing a skilled team comprising UX/UI designers, design researchers, and product design strategists. The primary objective is to create engaging, smooth, and intuitive user experiences that align with business ambitions and deliver outstanding customer value.

In this role, you will influence the user experience across every contact point by setting the design language and fostering advanced design thinking within the company. Collaboration with product managers, engineers, marketing, and business units is crucial to develop innovative and user-focused solutions.

Key Duties

• Lead definition and stewardship of the vision, strategy, and roadmap for the Product Solution Design function within the Global Product team.
• Recruit, guide, and develop a high-achieving team of Product Designers, UX/UI Designers, Design Researchers, and UX Writers.
• Promote design excellence and a user-first approach across all company divisions, including Coins Payment, Crypto Trading, and others.
• Collaborate closely with Product, Engineering, Marketing, and Business teams to ensure seamless product experience.
• Supervise the complete design workflow from initial discovery and concept development to wireframing, prototyping, and final UI delivery.
• Implement design systems, methodologies, and tools that enhance consistency and scalability.
• Lead design thinking and research-driven innovation, incorporating user input and data in decision-making.
• Ensure accessibility, inclusivity, and optimization across multiple platforms such as mobile and web.
• Manage entire user journey lifecycle, identifying pain points and fostering ongoing enhancements.
• Develop and track metrics and KPIs measuring user satisfaction, usability, and design effectiveness.
• Drive strategies to enhance onboarding, user engagement, conversion rates, and retention through superior design.
• Serve as the user advocate during strategic planning and decision-making meetings.
• Clearly communicate design visions, strategies, and progress updates to stakeholders at all organizational levels.
• Cultivate a culture of teamwork, experimentation, and continuous improvement inside and outside the design team.

Requirements

• A minimum of five years' experience in product design, UX/UI, or user experience strategy, including at least four years in leadership roles.
• Demonstrated expertise creating digital product designs at scale, preferably in fintech, cryptocurrency, super apps, payments, or e-commerce sectors.
• A strong portfolio illustrating profound skills in design strategy, user journey mapping, and end-to-end product design.
• Proficient usage of design and prototyping software such as Figma.
• Extensive knowledge of human-centered design principles, accessibility standards, and responsive design.
• Experience collaborating with cross-functional teams in agile or scrum environments.
• Strong analytical thinking and problem-solving aptitude to interpret complex data into actionable design insights.
• Exceptional communication and storytelling abilities, capable of influencing senior leadership.

Preferred Qualifications

• Educational or professional background in behavioral science, design psychology, or UX research is an advantage.
• Previous work experience in fintech, payments, digital wallets, blockchain, or cryptocurrency industries preferred.
• Understanding of front-end technologies like HTML/CSS and JavaScript is beneficial.

Additional Information

Artificial intelligence tools may be utilized during parts of the recruitment process to assist with application reviews, resume analysis, and assessment of responses, aiming to detect inconsistencies or verify information. Despite this, final hiring judgments are made by human decision-makers. Candidates can contact the company for further details on data processing practices.