Global CRM Coordinator (Hybrid Role - New York)

About OLAPLEX

OLAPLEX is a pioneer in prestige hair care, committed to improving foundational hair health and enabling beautiful hair every day, now and in the future. We foster a culture that values strong team connections and elevates diversity, leveraging science to enhance hair health worldwide.

Role Overview

We are looking for a highly organized, data-focused Global CRM Coordinator to join our eCommerce team. This crucial role oversees the full lifecycle of global email and SMS campaigns designed to boost customer retention and brand engagement. The ideal candidate thrives in detail-oriented, fast-paced environments and is passionate about perfect execution, predominantly working with Klaviyo to produce campaigns impacting millions of customers globally.

Primary Responsibilities

• Handle full campaign workflow, including building, quality assurance, and launching email and SMS campaigns globally through Klaviyo, ensuring every element is double-checked before distribution.
• Maintain and manage the Global CRM business calendar, serving as the main coordinator to align efforts across different departments.
• Collaborate closely with the Creative team during campaign briefing stages to guarantee top-quality, technically sound asset delivery on schedule.
• Support the CRM team in executing strategic projects such as A/B testing, refining segmentation, and integrating new platform functionalities.

Candidate Profile

• Expert user of Klaviyo or a comparable enterprise email service platform (ESP), comfortable working extensively within it daily.
• Highly detail-oriented with strong quality assurance instincts, capable of quickly identifying broken links or formatting issues.
• Excellent at building relationships and coordinating cross-functional teams to keep projects aligned and progress smooth.
• Data-driven mindset with an understanding of how minor execution tweaks impact global retention and engagement metrics.

Qualifications and Experience

• Between 1 and 3 years of experience in Marketing Operations, CRM, or eCommerce roles.
• Proficiency in Klaviyo or similar platforms such as Attentive or Braze is essential.
• Experience with Shopify is advantageous.
• Strong organizational and project management capabilities.
• Skilled at juggling multiple deadlines within a fast-growing, dynamic business setting.
• A genuine passion for the beauty industry and dedication to OLAPLEX's mission.

Compensation and Benefits

The base annual salary for this position ranges between $70,000 and $78,000, dependent on qualifications, experience, skills, certifications, and location, with opportunities for annual bonuses.

• Competitive pay package.
• Flexible paid time off, 11 paid holidays, and adaptive work schedules promoting work-life balance.
• Medical, dental, and vision insurance contributions for employees and their families.
• Company-covered life insurance, with options for additional coverage, plus short- and long-term disability benefits.
• Extensive parental leave: up to 18 weeks for birthing parents and 10 weeks for non-birthing new parents.
• Financial plans including Roth and 401(k) with 100% match on the first 4%, fully vested immediately.
• Reimbursement programs supporting professional growth and career advancement.
• A collaborative culture emphasizing gratitude and inclusivity, with opportunities to participate in diversity, equity, and inclusion initiatives.
• Annual allocation of twenty free products along with a friends and family discount.

Our Commitment to Diversity, Equity, and Inclusion

OLAPLEX is dedicated to fostering a welcoming culture that honors and empowers individuals from diverse backgrounds. We are an equal opportunity employer ensuring non-discrimination on all legally protected grounds.