General Recreation Role at Emaar

About the Role

This position focuses on delivering outstanding guest experiences within a highly empowered environment. The role involves representing the brand throughout the entire guest journey, ensuring seamless service delivery. A key responsibility includes supervising and organizing children’s activities both indoors and outdoors throughout the year. The role mandates maintaining the highest standards set by EHG for kids club associates, activity areas, and events. The ultimate goal is to ensure every guest departs as a delighted fan of the hotels.

Key Responsibilities

• Follow operational procedures and service standards meticulously.
• Exceed guest expectations by going beyond requirements whenever possible.
• Proactively prevent guest complaints and effectively manage service recovery when necessary.
• Maintain open and proactive communication with team members (Ambassadors), prioritizing guest needs.

Qualifications and Skills Required

• Possess an authentic service-oriented personality paired with high emotional intelligence.
• At least one year of relevant experience in a similar role within a five-star hospitality environment.
• Excellent English communication skills, both spoken and written; proficiency in additional languages is advantageous.
• Minimum educational requirement is a high school diploma; a college degree in Hotel Management or a related discipline is preferred.

Core Competencies

• Customer-centric approach
• Goal-driven mindset
• Commitment to continuous learning
• Resilience under pressure
• Adaptability to change

Company Values and Culture

Emaar operates on foundational principles guiding its service, communication, and decision-making. These include:

• Customer Focus: Upholding customers as the priority with a commitment to deliver exceptional products and experiences.
• Ownership Mindset: Attention to detail, tackling challenges head-on, and driving business efficiency and effectiveness.
• Fast-Paced Environment: Ability to adapt swiftly and execute with skill and enthusiasm.
• Talent and Tenacity: Valuing a team of driven, high-energy individuals who act promptly and positively.
• Adaptability: Challenging norms and innovating to meet future service and product needs.