General Manager & Site Director – Online Pharmacy Operations

About Montu UK

Montu UK is a prominent digital health company focused on cannabis-based medicines (CBPM) that aims to enhance patient access to safe, effective treatments. Committed to blending cutting-edge technology with exceptional clinical care, Montu UK ensures patients are supported throughout their healthcare journey. Rapidly expanding, the company fosters a collaborative environment where dedicated professionals can advance their careers and make a tangible difference in healthcare.

Role Overview

We seek an inspirational operational leader to steer Montu UK's transition from high-growth start-up to a nationally recognized pharmacy operations and logistics enterprise. This leadership position involves comprehensive management of the pharmacy's end-to-end functions, including dispensing, fulfilment, patient communications, and clinical services. The ideal candidate will be a transformational builder, boasting proven experience in scaling complex, high-volume operational settings through process reengineering, automation adoption, technology integration, and team expansion, all while maintaining strict standards for quality, regulatory compliance, and customer satisfaction.

Key Responsibilities

• Lead the full operational spectrum to support exponential growth of Montu UK's pharmacy services.
• Direct the technology and automation strategy encompassing warehouse management systems, dispensing platforms, workflow enhancement tools, and carrier integrations, ensuring hands-on ownership of these endeavors.
• Develop a resilient 24/7 operational model with effective systems, shift structures, and a culture that guarantees consistent performance without over-reliance on individuals.
• Manage commercial metrics including cost efficiency per order, throughput optimization, shrinkage control, and contributing to business growth targets.
• Recruit, inspire, and guide a workforce of over 150 employees while cultivating successive layers of operational leadership.
• Ensure regulatory and compliance adherence relating to GPhC, CQC, controlled drug protocols, collaborating closely with pharmacy leadership.
• Oversee the patient experience comprehensively, ensuring seamless interactions from initial contact to medication delivery, applying rigorous consumer-focused process standards.

Candidate Profile

• Demonstrated success in scaling sizeable, high-volume operations from early stages to substantial scale, with detailed insights on challenges faced and solutions implemented.
• Experience leading large teams (150+ members) in dynamic, shift-based work environments.
• Proven personal initiative in making technology and automation decisions including system selections, workflow redesign, dispensing or pick-pack technology, and system integrations.
• Practical knowledge of operating within regulated industries such as pharmacy, pharmaceutical supply chains, healthcare, or comparable areas requiring compliance under pressure.
• An active, visible leadership approach that emphasizes presence on the operational floor and builds trust with frontline staff.
• Strong commercial acumen with accountability for managing costs, monitoring key performance metrics, and decision-making reflective of ownership responsibility.

Preferred Qualifications (Not Mandatory)

• Direct experience with pharmacy or online pharmacy operations.
• Expertise in designing patient journeys or clinical care pathways.
• Qualifying credentials or willingness to assume Superintendent Pharmacist duties.
• A background with patient safety incident frameworks (NPS) in clinical settings.
• Collaboration experience with product or technology teams for creating patient-facing digital tools.

Compensation and Benefits

• Competitive base salary in the range of £130,000 to £140,000 annually, paired with a substantial performance-based bonus scheme.
• Annual leave starting at 25 days, increasing to 27 days after one year and 30 days after three years, in addition to 8 bank holidays.
• Employer-matched pension contributions up to 5%.
• Private healthcare coverage.
• Enhanced maternity and paternity leave options.
• Flexible working arrangements where applicable.
• Employee benefits including cycle-to-work and electric vehicle schemes.
• Opportunities for external representation, internal collaboration, continuous professional development, and career growth.
• A significant leadership role with full responsibility for operational functions, strategic influence, and direct access to senior leadership.
• The chance to contribute profoundly to one of the UK's fastest-growing healthcare organizations.