Front Office Supervisor at Emaar Hospitality Group

Overview of Emaar Hospitality Group

Emaar Hospitality Group is a leading worldwide provider of memorable and personalized lifestyle experiences. As a wholly-owned subsidiary of Emaar Properties PJSC, the group develops sophisticated properties, including hotels, malls, and hospitality projects globally. Founded in 2007, the group manages a diverse collection of hospitality brands such as Address Hotels + Resorts and Vida Hotels and Resorts, alongside serviced residences, leisure clubs, restaurants, and spas. Expansion plans include introducing their brands in major cities across Europe, India, China, the Middle East, and North Africa. Emaar Hospitality was the official hospitality partner for Expo 2020 Dubai.

Role Purpose

This position aims to guarantee outstanding guest experiences within an empowered work setting. The role involves representing the brand throughout the guest’s journey to ensure a seamless stay, turning guests into enthusiastic supporters by exceeding expectations from check-in through check-out.

Primary Duties

• Manage all front office operational duties meeting established service standards and procedures.
• Exceed expectations by going above and beyond in service delivery.
• Anticipate and prevent guest complaints while efficiently handling service recovery when necessary.
• Maintain proactive communication with team members while prioritizing guests’ interests.

Experience and Qualifications

• Possess a genuine service-oriented personality complemented by high emotional intelligence.
• Accumulate at least 4 years of experience in the hospitality sector.
• Have a minimum of 2 years in a supervisory or equivalent role within a five-star hospitality environment.
• Hold at least a high school diploma; a college degree in Hotel Management or a related discipline is preferred.
• Bring 1 to 3 years of experience in a similar position at a luxury, five-star hospitality establishment.

Core Competencies

• Customer-first approach
• Results-driven mindset
• Commitment to continuous learning
• Resilience in challenging situations
• Flexibility and adaptability to evolving environments

Company Values

Emaar emphasizes several cultural principles that guide their operations:

• Customer Focus: Prioritizing customer satisfaction with pride in fulfilling promises and earning trust.
• Ownership Mindset: Addressing every detail meticulously and driving efficiency to ensure competitiveness and future readiness.
• Fast Pace: Embracing speed and agility to meet customer needs effectively.
• Talent and Tenacity: Valuing energetic and positive teamwork driven by ambitious goals.
• Adaptability: Encouraging innovation and challenging norms to deliver forward-thinking products and services.