F&B Supervisor Role at Origins, Emaar, UAE

Position Overview

This opportunity focuses on delivering superb dining experiences within a framework of empowered service. Acting as a representative of the brand throughout the customer's dining journey, the role demands ensuring every guest departs with complete satisfaction.

Key Responsibilities

• Ensure all operational activities related to Food & Beverage service strictly adhere to established standards and protocols.
• Conduct on-the-job coaching and training to elevate team performance.
• Provide detailed, constructive feedback during and outside work hours.
• Analyze operational workflows to optimize resource deployment.
• Lead shift briefings to maintain seamless internal communication.
• Preempt complaints and implement effective service recovery measures when necessary.
• Maintain proactive communication with team members, keeping guest interests as a top priority.

Candidate Requirements

• Demonstrate a sincere service-oriented attitude combined with high emotional intelligence.
• Accumulate at least 4 years of industry experience in hospitality.
• Have a minimum of 2 years' supervisory experience in Food & Beverage, preferably within five-star hospitality establishments.
• Possess at least a high school diploma; a college degree in Hotel Management or related field is preferred.

Organizational Values

• Customer-Centric Approach: Upholding top priority on customer satisfaction and trust.
• Ownership Mentality: Emphasizing detail orientation and a commitment to efficiency and future readiness.
• Rapid Adaptability: Moving swiftly with passion and knowledge to meet business demands.
• Exceptional Talent and Persistence: Valuing high energy, positivity, and a team-oriented mindset.
• Forward-Thinking Adaptability: Challenging norms to innovate products and services aligned with future expectations.