Front Desk Agent - The Abu Dhabi EDITION

Role Overview

As a Guest Service Representative at The Abu Dhabi EDITION, you will do much more than handle arrival and departure formalities. The role is centered on shaping a guest experience that feels polished, personal, and memorable from start to finish. You will support visitors throughout their stay, step in where needed, manage day-to-day service tasks, and help create a seamless hotel experience. You may also provide local insights and handle operational duties so that every interaction feels part of the overall stay.

Key Duties

• Support guests with check-in, check-out, and other front desk needs as part of a broader guest experience.
• Take initiative in handling service requests and operational requirements during the stay.
• Prepare and complete reports and other assigned administrative tasks.
• Share helpful information about the local area when appropriate.
• Maintain a safe and orderly work environment while following all company procedures.
• Protect company property and uphold required quality standards at all times.
• Present a professional appearance and communicate in a polished, courteous manner.
• Stay mobile and ready to perform hands-on tasks, including standing, walking, lifting, carrying, pushing, pulling, and placing items up to 10 pounds without assistance.
• Carry out any other reasonable duties as assigned to support guests and business operations.

Requirements

• High school diploma or G.E.D. equivalent.
• No prior related work experience is required.
• No supervisory background is needed.
• No license or certification is required.
• Ability to remain on your feet and move around for extended periods.
• Ability to complete physical tasks involving objects weighing up to 10 pounds.
• Commitment to confidentiality, policy compliance, professionalism, and quality service.

About the Employer

EDITION Hotels blends boutique design thinking with luxury hospitality and Marriott International’s global presence. The brand is built for guests who value originality, design, service excellence, and a distinctive experience. The workplace aims to be energetic, welcoming, and inspiring, with service delivered in a way that feels personal rather than scripted.

Equal Opportunity

The employer states that it is an equal opportunity organization and welcomes applicants from all backgrounds. Hiring and workplace practices are intended to be inclusive and free from discrimination on protected grounds, including disability, veteran status, and other legally protected characteristics.

Additional Information

Job Number: 26075816

Job Category: Rooms & Guest Services Operations

Location: Al Bateen Marina, Abu Dhabi, United Arab Emirates

Schedule: Full time

Remote work: No

Position type: Non-management