Food & Beverage Attendant

Role Overview

Join our team at IHG Hotels & Resorts in Doha, Qatar as a Food & Beverage Attendant, where you'll contribute to delivering exceptional dining experiences in our restaurant, room service, and catering & events departments.

Restaurant Duties

• Adhere strictly to voco® F&B service sequences along with standard operating procedures.
• Maintain proper uniform and grooming in line with voco® standards.
• Participate actively in daily briefings, training sessions, and performance evaluations.
• Effectively communicate between kitchen and front-of-house teams.
• Possess comprehensive knowledge of all food and beverage SOPs, quality standards, presentation, and menu offerings.
• Represent the voco® brand through excellent guest service and maintaining the restaurant’s prestigious image.
• Welcome and engage returning and regular customers warmly and personally.
• Provide menu presentations and buffet descriptions confidently and explain dish details clearly.
• Accurately take guest orders, noting any preferences or dietary restrictions.
• Promote menu items through suggestive selling to boost sales.
• Ensure timely and presentable food and beverage service.
• Conduct natural follow-ups to guarantee guest satisfaction.
• Handle service issues proactively or escalate according to IHG’s resolution protocols.
• Complete preparation tasks including mise-en-place and station setup prior to service.
• Support buffet service by replenishing items and managing guest flow.
• Maintain cleanliness and proper table settings consistently.
• Use POS systems with accuracy for order processing.
• Clean and polish assigned silverware, cutlery, glassware, and chinaware; ensure equipment is functional and utilized appropriately.
• Stay well informed about all hotel facilities, current services, and offerings.
• Manage flagged reservations and special guest requests responsibly.
• Keep updated on guest arrivals, preferences, dietary needs, and departure times.
• Respond to guest inquiries about hotel amenities and local attractions.
• Maintain strict confidentiality concerning guest information.
• Assist guests in resolving any issues to ensure a positive overall experience.

Room Service Responsibilities

• Prepare trays and trolleys according to established service standards.
• Answer room service calls promptly, within three rings.
• Deliver courteous, warm service over the phone, taking orders efficiently with effective sales techniques.
• Promptly deliver food and beverages to rooms, ensuring quality, accuracy, and a personalized touch.
• Efficiently clear trays and trolleys from guest rooms and corridors.
• Prepare and position complimentary fruit baskets in guest rooms as requested.
• Maintain comprehensive knowledge of the room service menu.
• Keep accurate summary sheets for each shift.
• Log any complaints, delays, or guest feedback in the room service logbook.
• Process doorknob breakfast and meal orders correctly through KOTs/Checks.
• Maintain a courteous and warm demeanor when engaging with guests via phone.

Catering and Events (C&E) Support

• Follow banquet event orders (BEOs) precisely.
• Assist in the setup and breakdown of banquet and event areas.
• Be knowledgeable of different event setup and service styles including coffee breaks, buffets, plated meals, and cocktail receptions.
• Prepare mise-en-place and event setups efficiently.
• Keep cleanliness and organization standards for event spaces.
• Support outdoor catering events as required.

Candidate Profile and Requirements

• Possession of a Bachelor's degree in Hotel & Restaurant Management, Tourism, or relevant hospitality qualifications is preferred.
• Experience working in luxury hotels or upscale restaurants is advantageous.
• Holding Food Safety & Hygiene certification is desirable.
• Good command of English is essential; additional language skills are a plus.
• Ability to stand and walk for long durations and safely lift service equipment.
• Flexibility to work shifts, including weekends and public holidays.
• Excellent guest relation and communication skills.
• Strong knowledge of food items, non-alcoholic beverages, and mocktails.
• Ability to anticipate guest needs and provide tailored service.
• Capability to work collaboratively in a team and adapt to changing situations.
• Proficiency in Microsoft Word and Excel, cashiering, POS systems, and hotel property management systems.
• Self-driven with a positive, energetic attitude and strong initiative.
• Professional appearance and grooming, adaptable to change, with good sales skills and social confidence.

Performance Expectations

• Achieve high guest satisfaction scores (e.g., Medallia, Guest Love).
• Maintain compliance with brand audits and quality assurance standards.
• Consistently deliver team-oriented, quality service following SOPs and grooming guidelines.