Food and Beverage Attendant

About the Role

Sudima Hotels is dedicated to providing heartfelt hospitality through genuine care, connection, and close attention to detail. We are currently seeking Food & Beverage Attendants to join our Auckland City team. This role involves creating memorable guest experiences across multiple venues, including the Sunset rooftop bar, East Restaurant, in-room dining, and event support.

Evening and weekend shifts are part of the role. East Restaurant, highlighted in the MICHELIN Guide 2026 and recognized as Auckland's Best Vegetarian Restaurant, offers a sophisticated dining experience with signature dishes such as Water Chestnut Wontons. You will play an essential role in elevating the guest experience at these celebrated locations.

We welcome candidates with previous experience in similar roles and a strong enthusiasm for surpassing guest expectations. This position is permanent, part-time with a minimum of 10 hours per week, and based at Sudima Auckland City.

Responsibilities

• Extend a warm, engaging, and professional greeting to all guests, establishing sincere connections through attentive and considerate service.
• Collaborate effectively with team members to deliver outstanding service and foster a strong community spirit.
• Ensure the restaurant and service areas are well-prepared and organized, applying sustainable practices in setup and resource management.
• Seat guests, accurately take orders, and provide attentive, high-quality service that consistently exceeds guest expectations.
• Handle internal and external phone inquiries efficiently, including coordinating in-room dining services with care.
• Accurately process guest payments with integrity and precise attention to detail.
• Address guest feedback and concerns empathetically to ensure timely and positive resolutions.
• Maintain a clean and orderly service environment, supporting safety and mindful use of resources.
• Assist in delivering smooth service during events, functions, and conferences as needed.

Candidate Requirements

• Hospitality or customer-facing experience is preferred but not mandatory; a positive attitude and eagerness to learn are greatly valued.
• Strong interpersonal and communication skills with a genuine passion for exceptional guest service.
• Excellent attention to detail and ability to maintain quality under fast-paced conditions.
• Flexibility and reliability with availability for rotating shifts including evenings, weekends, and public holidays.
• Ability to stay composed under pressure and committed to exceeding guest satisfaction.
• Physically able to stand for long periods and carry service items as required.
• Team-oriented mindset contributing positively to a supportive and cooperative workplace.
• Legal eligibility to work in New Zealand is required.

Benefits

We value our people and offer several notable employee benefits including:

• Complimentary life insurance, digital will services, and access to Best Doctors teleservice after three months of employment.
• Access to wellbeing programs and discounted health insurance.
• Recognition events and rewards celebrating employee achievements.
• Long service and anniversary gifts.
• Discounted rates for staff, their families, and friends across our hotel, restaurant, bar, and spa network.
• Paid training and tailored employee development plans.
• Opportunities for training towards NZQA qualifications supported by our online digital learning platform.

About Us

At Sudima Hotels, our passion revolves around our people. Our team lives our core values every day: care for others, doing what is right, and working collaboratively. Recognized as an ‘Inclusive Workplace’ at the 2026 Diversity Awards, our culture fosters enjoyment and pride in our work. Hind Management, operating Sudima Hotels, is committed to hospitality excellence, sustainability, and nurturing both our employees and the environment.

Diversity and Inclusion

We celebrate and support diversity by fostering an inclusive workplace for all. Applications from individuals of varying backgrounds, including those with disabilities and neurodivergence, are encouraged. Assistance with the application process is available by contacting our Talent Acquisition Team.