F&B Service Role at Origins by Emaar

Role Overview

This position focuses on delivering outstanding dining experiences within an empowered setting. Representing the brand through every guest interaction, the goal is to ensure a seamless and memorable visit, transforming guests into loyal fans from their arrival to departure.

Key Responsibilities

• Perform all food and beverage operational duties in line with established service standards and protocols.
• Consistently exceed guest expectations with proactive service initiatives.
• Address and resolve complaints efficiently to maintain guest satisfaction.
• Maintain clear and proactive communication with fellow team members, prioritizing guest interests.

Candidate Profile

• Possess a sincere service-oriented attitude combined with strong emotional intelligence.
• Have completed at least a high school diploma; a college degree in Hotel Management or a related discipline is advantageous.
• Bring at least one year of experience in a comparable role within a 5-star hospitality environment.
• Demonstrate excellent spoken and written English skills; proficiency in additional languages is considered a plus.

Performance Metrics

• Adherence to service standards and flawless execution of operational tasks.
• Proactive efforts to enhance guest satisfaction beyond baseline expectations.
• Effective complaint prevention and timely recovery actions when issues arise.
• Collaborative communication within the team, ensuring guest-centric service delivery.

Core Competencies

• Customer centric approach
• Results orientation
• Commitment to learning
• Resilience under pressure
• Adaptability to changing conditions

Organizational Values

At Emaar, the foundational principles shape every interaction and decision, emphasizing customer focus, ownership mindset, agility, talent, and adaptability. We strive to deliver flawless experiences, embrace challenges proactively, move swiftly in a dynamic environment, leverage collective talent, and innovate by questioning norms.