English-speaking Support Associate (Part-time, Remote)

About Wolt

Wolt builds products and technology that make everyday life easier and help people and businesses earn more in local neighborhoods. The company began in 2014 with restaurant food delivery and has since expanded into delivering almost everything, now operating in more than 500 cities across 30 countries. In 2022, Wolt joined forces with DoorDash and continues to grow internationally.

Working at Wolt can be demanding, but it is also fast-moving and exciting. Team members are encouraged to learn quickly, take ownership, and contribute more than they might in many other workplaces. The environment suits self-starters who enjoy responsibility, growth, and an entrepreneurial pace.

Role overview

Wolt is looking for an English-speaking Support Associate to help customers, couriers, and merchants receive timely and high-quality support. The role focuses on creating a smooth experience for users while handling a variety of support cases across different markets and workflows.

What you will do

• Respond to customer, courier, and merchant questions through chat, phone, and email.
• Manage escalations, operational problems, and urgent cases in a prompt and professional way.
• Provide support across several Wolt markets, countries, user groups, and ticket types based on business demand.
• Deliver a strong customer experience by showing empathy, communicating clearly, and using Wolt’s tone of voice.
• Work according to internal procedures, company rules, refund rules, playbooks, escalation routes, and operating guidelines.
• Use several systems at once, including support tools, messaging channels, knowledge resources, and operational platforms.
• Keep yourself informed about process updates, market changes, training content, and internal announcements.

What we are looking for

The ideal candidate is patient, communicative, detail-oriented, and able to stay focused when work becomes complex or busy. You should be comfortable making quick decisions, managing stress, and juggling several interactions at the same time. A strong interest in customer experience and adaptability to new systems are important.

Working schedule and setup

This is a fully remote position, but work must be performed from Serbia only. Customer Support runs every day of the year, around the clock, so shifts may include mornings, afternoons, nights, weekends, and holidays depending on business needs. Candidates must also be available to take part fully in the training and onboarding period.

Training and onboarding

Onboarding begins on an e-learning platform, followed by close guidance from a trainer during the first week. The full training period lasts 2 to 3 weeks, and support is provided throughout the shifts during this time. After onboarding, the Team Lead continues to support development and acts as a mentor.

Compensation and benefits

• Monthly starting pay of 52,500 RSD gross.
• Additional pay for weekend work at 50%, holiday work at 110%, and night hours from 22:00 to 06:00 at 26%.
• A 5-day work week.
• At least 25 days of paid vacation, with the chance to receive extra paid days off.
• Private health insurance.
• 15% cashback on Wolt orders.
• Access to FitPass.
• Structured onboarding lasting 2 to 3 weeks.
• Mentoring from Team Leads.
• Training sessions, workshops, and other learning opportunities.
• A visible path for career growth within the company.
• Company-wide training programs.
• Employee Assistance Program for employees and immediate family members.
• Supportive, inclusive, and respectful work culture.
• All equipment required for remote work, including a laptop, monitor, and headset.

Technical requirements

• A stable and reliable internet connection.
• A quiet and distraction-free remote workspace.
• Ability to work remotely only from Serbia.

Diversity and inclusion

Wolt says it is committed to building a more inclusive workplace and community. The company values diverse teams made up of people with different backgrounds, experiences, and perspectives, and believes innovation improves when everyone has the chance to contribute and grow.

Additional information

Applications are reviewed on an ongoing basis, and candidates are encouraged to apply promptly.