Emergency Call Center Operator (m/f/d) – Career Changers Welcome!

About the Role

Are you seeking a meaningful profession where you can support people during critical moments? If you remain composed under pressure, work with focus, and enjoy making responsible decisions, consider joining our emergency call center team in Celle. You will handle the reception, processing, and coordination of emergency calls and service inquiries.

Key Responsibilities

• Receive and manage incoming emergency calls promptly and efficiently.
• Coordinate deployment of response teams and technical services.
• Document incidents and actions taken accurately.
• Communicate with clients, authorities, and emergency personnel effectively.
• Monitor alarm and security systems to ensure safety.

Compensation

The hourly wage ranges from 18 to 25 euros depending on your qualifications and area of assignment.

Application Process

• Submit your CV or a brief message including your contact details and availability. We will acknowledge receipt promptly.
• If you do not possess §34a certification, we offer guidance on courses and examination dates to enable you to become operational quickly.
• Participate in a short phone or in-person interview to discuss the workplace, working hours, and next steps.
• Receive structured onboarding with practical training supported by experienced colleagues.
• Begin working within the team with ongoing feedback and opportunities for further training.

Additional Information

Applicants from different professional backgrounds are encouraged to apply. We value diversity and provide support for newcomers to this field.