Emergency Call Center Operator (m/f/d) – Career Changers Welcome!

About the Role

Are you looking for a meaningful job where you can assist people in critical moments? Do you remain calm under pressure, work with focus, and enjoy making responsible decisions? Join our emergency call center team in Potsdam to help receive, process, and coordinate emergency calls and service requests.

Main Responsibilities

• Answer and handle incoming emergency calls promptly and effectively.
• Coordinate deployment of emergency personnel and technical services.
• Document incidents and the corresponding actions taken.
• Maintain communication with clients, authorities, and emergency responders.
• Monitor alarm and security systems to ensure safety.

Compensation

Wages range from 18 to 25 euros per hour depending on your qualifications and specific area of assignment.

Application Process

• Send your resume or a brief message including your contact details and availability.
• If you do not hold the required §34a certification, we provide guidance on relevant courses and exam schedules to help you become operational quickly.
• Participate in a short phone or in-person interview to discuss workplace location, working hours, and subsequent steps.
• Undergo a structured onboarding process with practical training and mentoring by experienced colleagues.
• Begin your role as a fully integrated team member with ongoing feedback and development opportunities.

Additional Information

Career changers are explicitly encouraged to apply. We support your transition with comprehensive training and certification assistance.