Emergency Call Center Operator (m/f/d) – Career Changers Welcome!

About the Role

Do you want to work in a profession with meaning and help people during critical moments? Can you keep calm under pressure, stay focused, and make responsible decisions? Join our team at the emergency call center in Brandenburg an der Havel, supporting the intake, handling, and coordination of emergency calls and service inquiries.

Key Responsibilities

• Receive and manage incoming emergency calls.
• Coordinate deployment of response teams and technical services.
• Document incidents and the actions taken.
• Communicate effectively with customers, authorities, and responders.
• Monitor alarm and security systems for any alerts.

Compensation

The hourly wage ranges from €18 to €25 depending on qualifications and area of assignment.

Application Process

• Submit your resume or a brief message including your contact details and availability. We will confirm the receipt promptly.
• If you do not have the §34a certification, we provide advice on courses and examination dates to help you become operational quickly.
• We conduct a brief phone or in-person interview to discuss work location, schedule, and next steps.
• Comprehensive onboarding involving structured introductions, hands-on training, and mentorship from experienced colleagues.
• Begin working as part of the team with ongoing feedback and further training opportunities.

Additional Information

Applicants switching careers are warmly encouraged to apply.