Emergency Call Center Operator (m/f/d) – Career Changers Welcome!

About the Role

Are you looking for a meaningful job where you can assist people in critical moments? Do you maintain calm under pressure, stay focused, and enjoy making important decisions? Join our team at the emergency call center in Göttingen and be part of a vital support system by receiving, managing, and coordinating emergency calls and service requests.

Key Responsibilities

• Receive and manage incoming emergency calls promptly and efficiently.
• Coordinate emergency responders and technical service teams.
• Document incidents and the actions taken clearly and thoroughly.
• Communicate effectively with customers, government agencies, and emergency personnel.
• Monitor alarm and security systems to ensure safety.

Compensation

The hourly wage ranges from 18 to 25 euros, depending on your qualifications and area of deployment.

Application Process

• Submit your resume or a brief message including your contact details and availability. We will confirm receipt promptly.
• If you do not possess §34a certification, we provide consulting on courses and examination dates to help you become operational quickly.
• Attend a short introductory phone or on-site interview to discuss work location, schedules, and next steps.
• Undergo thorough onboarding with practical training and guidance from experienced colleagues.
• Start working within the team as ongoing feedback and further training are offered.

Additional Information

Career changers are explicitly encouraged to apply. The position is based in Göttingen, Lower Saxony, and requires onsite presence.