Duty Airport Manager - London

About Qantas

Founded in 1920 in the Queensland outback, Qantas is Australia's largest airline serving regional, domestic, and international markets. The group operates under two airline brands, Qantas and Jetstar, and has several subsidiary businesses supporting its operations.

Role Overview

As Duty Airport Manager based at London Heathrow, you will oversee daily airport operations at one of Qantas’ key international gateways. You will lead teams and manage complex operational challenges to ensure safe, efficient, and customer-focused international flight services.

Key Responsibilities

• Lead airport operations to maintain safety, customer satisfaction, on-time performance, and financial targets.
• Provide leadership and development for frontline teams, including after-hours operational accountability.
• Manage operational disruptions effectively in a 24/7 airport environment with shift work and weekend/public holiday duties.
• Engage with various stakeholders including airport authorities, government bodies, security agencies, and airline partners to ensure operational excellence.

Candidate Requirements

• Proven experience in operational management in aviation or similarly complex, safety-critical fields.
• Strong leadership capabilities including coaching, mentoring, and performance management.
• Customer-centric approach with excellent relationship-building skills.
• Exceptional stakeholder management and influencing abilities.
• Analytical mindset with strong problem-solving skills capable of delivering results under time pressure.
• Excellent written and verbal communication skills.
• Commercial awareness with experience managing budgets and operational costs.
• Ability to meet operational and commercial KPIs consistently.
• Experience in leading change initiatives and continuous improvement.
• Committed to workplace health, safety, and regulatory compliance.
• Able to thrive in a dynamic, fast-paced operational environment.
• Professional appearance and conduct.

Why Join Qantas?

• Access to heavily discounted travel for you and your family or friends globally.
• Comprehensive wellbeing support including Employee Assistance Program, private medical insurance, and health cash plans.
• Strong focus on learning and development through on-the-job training, coaching, online courses, and career progression opportunities.
• A diverse, inclusive workplace committed to equal employment opportunities without discrimination.

Additional Information

The role requires full UK work authorization. Applications close on Thursday 6 August 2026.