Director of Reservations

Overview

Join Mövenpick Hotel & Residence Hajar Tower in Makkah, managed by Accor, located near the Holy Kaaba in the iconic Clock Tower. This role offers the chance to be part of a team dedicated to delivering exceptional hospitality experiences, especially during key seasons like Hajj, Ramadan, and Umrah. With Accor’s commitment to innovation in hospitality, you will take on a pivotal leadership position within the Reservations Department.

Key Duties and Responsibilities

• Oversee daily operations of the Reservations Department ensuring all bookings are handled flawlessly and align with brand standards.
• Maintain highest standards of reservation accuracy, guest communications, and rapid response times.
• Lead, supervise and develop the reservations team to provide superior service quality.
• Manage room inventory collaboratively with Revenue Management to optimize availability and maximize revenue.
• Ensure accurate reflection of room availability across all booking platforms and monitor restrictions, stop-sell dates, and overbooking carefully.
• Coordinate special room allocations during peak times including Hajj and Ramadan.
• Maintain and manage Opera PMS and Accor reservation systems for data accuracy and smooth operation.
• Collaborate with Distribution, Revenue, Front Office, Sales, Finance, and Marketing teams to ensure seamless operations and integrated strategies.
• Support revenue management efforts by monitoring booking trends, preparing detailed reports, and alerting to significant changes in reservation patterns.
• Recruit, train, and evaluate the reservations team while upholding Accor’s brand standards and fostering a guest-centric culture.

Required Qualifications and Skills

• Bachelor’s degree in Hotel Management, Business, or related fields is required.
• Minimum of 3 to 5 years' experience in revenue and reservations within a luxury or upper-upscale hotel environment, experience with Accor preferred.
• Proficiency in analytical thinking and problem-solving to convert data into strategic actions.
• Hands-on experience with IDeaS Revenue Management System and Opera PMS preferred.
• Strong knowledge of online distribution channels, OTAs, and dynamic pricing tools.
• Excellent communication and collaboration skills with fluency in English; Arabic language skills are a plus.
• Ability to maintain high integrity, meticulous attention to detail, and perform under pressure, especially in busy seasons.

Additional Information and Benefits

• Access to discounted rates at over 5,600 Accor properties and 10,000 dining outlets worldwide.
• Opportunities for continuous professional development via Accor’s Revenue Management Academy and leadership programs.
• Potential to grow career prospects internationally across Accor’s extensive brand portfolio.
• Utilization of industry-leading tools including the IDeaS platform.
• Be part of one of the most prestigious hotels in Makkah serving a global clientele.

About Accor

Accor stands as a global pioneer in responsible hospitality, uniting over 45 brands with 5,600 hotels and 10,000 restaurants in more than 110 countries. The company values diversity, innovation, and heart-centered service, inviting individuals to join as “Heartists®” and write their own chapters in the future of hospitality.