नोकरीचे वर्णन

Overview

Join Mövenpick Hotel & Residence Hajar Tower in Makkah, managed by Accor, located near the Holy Kaaba in the iconic Clock Tower. This role offers the chance to be part of a team dedicated to delivering exceptional hospitality experiences, especially during key seasons like Hajj, Ramadan, and Umrah. With Accor’s commitment to innovation in hospitality, you will take on a pivotal leadership position within the Reservations Department.

Key Duties and Responsibilities

Oversee daily operations of the Reservations Department ensuring all bookings are handled flawlessly and align with brand standards.
Maintain highest standards of reservation accuracy, guest communications, and rapid response times.
Lead, supervise and develop the reservations team to provide superior service quality.
Manage room inventory collaboratively with Revenue Management to optimize availability and maximize revenue.
Ensure accurate reflection of room availability across all booking platforms and monitor restrictions, stop-sell dates, and overbooking carefully.
Coordinate special room allocations during peak times including Hajj and Ramadan.
Maintain and manage Opera PMS and Accor reservation systems for data accuracy and smooth operation.
Collaborate with Distribution, Revenue, Front Office, Sales, Finance, and Marketing teams to ensure seamless operations and integrated strategies.
Support revenue management efforts by monitoring booking trends, preparing detailed reports, and alerting to significant changes in reservation patterns.
Recruit, train, and evaluate the reservations team while upholding Accor’s brand standards and fostering a guest-centric culture.

Required Qualifications and Skills

Bachelor’s degree in Hotel Management, Business, or related fields is required.
Minimum of 3 to 5 years' experience in revenue and reservations within a luxury or upper-upscale hotel environment, experience with Accor preferred.
Proficiency in analytical thinking and problem-solving to convert data into strategic actions.
Hands-on experience with IDeaS Revenue Management System and Opera PMS preferred.
Strong knowledge of online distribution channels, OTAs, and dynamic pricing tools.
Excellent communication and collaboration skills with fluency in English; Arabic language skills are a plus.
Ability to maintain high integrity, meticulous attention to detail, and perform under pressure, especially in busy seasons.

Additional Information and Benefits

Access to discounted rates at over 5,600 Accor properties and 10,000 dining outlets worldwide.
Opportunities for continuous professional development via Accor’s Revenue Management Academy and leadership programs.
Potential to grow career prospects internationally across Accor’s extensive brand portfolio.
Utilization of industry-leading tools including the IDeaS platform.
Be part of one of the most prestigious hotels in Makkah serving a global clientele.

About Accor

Accor stands as a global pioneer in responsible hospitality, uniting over 45 brands with 5,600 hotels and 10,000 restaurants in more than 110 countries. The company values diversity, innovation, and heart-centered service, inviting individuals to join as “Heartists®” and write their own chapters in the future of hospitality.

Director of Reservations