Director of Learning and Development

About the Role

Our client, a rapidly expanding retail organization operating across multiple states, is focused on exceptional customer service delivered by outstanding employees. To support ongoing growth, they are looking for a Director of Learning and Development to establish and lead a premier training function aimed at cultivating leadership, enhancing operational execution, and ensuring consistent customer experiences throughout all locations.

Key Responsibilities

• Formulate and implement a company-wide learning and development strategy aligned with business goals.
• Develop scalable onboarding programs tailored for retail associates, store and district managers, as well as corporate personnel.
• Create leadership development initiatives designed to ready high-potential employees for future leadership positions.
• Standardize operational training frameworks across all sites to elevate consistency, performance, and customer satisfaction.
• Design blended learning experiences incorporating instructor-led sessions, eLearning, virtual training, video content, and microlearning techniques.
• Collaborate with Operations, HR, and Executive Leadership to identify skill gaps and craft focused learning solutions.
• Develop career progression paths and succession programs that foster internal promotions and enhance employee retention.
• Establish metrics and dashboards for assessing training impact, operational outcomes, engagement, and ROI.
• Oversee and optimize the company's Learning Management System (LMS) and continuously refine training content and delivery.
• Lead and mentor field trainers and learning staff to build a high-performing L&D team.
• Conduct visits to various store locations to evaluate training effectiveness and bolster operational excellence.
• Promote a culture centered on continuous learning, accountability, and leadership growth.

Qualifications and Experience

• Minimum of 8 years of progressive experience in Learning and Development within multi-unit retail, restaurant, hospitality, fitness, grocery, healthcare, or consumer services sectors.
• Experience supporting operations spanning multiple states with over 100 locations is preferred.
• Demonstrated expertise in building leadership and operational training programs from inception.
• Strong background in instructional design guided by adult learning principles.
• Proven ability to implement and manage Learning Management Systems (LMS).
• Track record of collaborating effectively with Operations leaders to boost execution through training.
• Exceptional skills in presentation, facilitation, coaching, and communication.
• Robust project management capabilities to handle several enterprise initiatives concurrently.
• Adeptness at thriving within fast-paced and rapidly evolving environments.
• Bachelor's degree is mandatory; a Master's degree is advantageous.