Deputy Manager - Business Development (Global Exports)

Role Overview

This position focuses on driving international business expansion by overseeing crucial export accounts, broadening the global customer base, and managing the entire order process from confirmation through to payment, all while ensuring profitable growth.

Key Responsibilities

• Lead the full cycle of export order management, including order confirmation and payment collection processes.
• Manage vital international client relationships to guarantee excellent customer satisfaction.
• Develop growth strategies by acquiring new importers and increasing the company's share in overseas markets.
• Negotiate prices, commercial terms, and contracts to optimize profit margins.
• Oversee key financial indicators such as account profitability, margins, receivables, claims, and Days Sales Outstanding (DSO).
• Collaborate effectively with supply chain, operations, logistics, and finance departments to ensure smooth order fulfillment.
• Address and resolve client issues and claims efficiently while safeguarding business profitability.
• Conduct market research utilizing trade data, customer feedback, and competitor analysis to identify new opportunities.
• Establish and nurture long-term partnerships with importers worldwide.
• Undertake international travel as necessary to fortify customer relations and identify potential business avenues.

Qualifications and Experience

• Possess 4 to 8 years of relevant experience in International Business Development, Export Sales, Key Account Management, or Export Operations.
• Comprehensive knowledge of export documentation, Incoterms, international trade practices, and payment methods including LC, DA, DP, and TT.
• Demonstrated experience handling global client accounts and managing export order processes.
• Strong commercial insight coupled with excellent negotiation and relationship-building capabilities.
• Proficiency in Microsoft Excel and data analysis techniques to derive business insights.
• Background in Fruits & Vegetables, Agricultural Exports, FMCG, or Food Exports will be advantageous.
• Willingness and ability to travel internationally for business purposes.