Customer Support Specialist, Time Support

About Rippling

Rippling provides a unified platform that helps businesses manage HR, IT, and Finance from one place. Instead of juggling separate systems for payroll, expenses, benefits, devices, and more, companies can automate the full employee journey in a single workflow.

For example, with Rippling an employer can onboard someone anywhere in the world and, in about 90 seconds, configure payroll, a corporate card, a computer, benefits, and even third-party apps such as Slack and Microsoft 365.

Headquartered in San Francisco, California, Rippling has secured more than $1.4B in funding from leading investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It has also been recognized by Forbes as one of America’s best startup employers.

For candidate safety, please note that official communication will come only from email addresses ending in @Rippling.com.

About the team

The Customer Support organization is a focused group that helps customers use Rippling’s Finance, HR, and IT platform smoothly. The team offers expert assistance and quick resolutions for technical questions and product issues, supporting businesses across multiple time zones so help is available when it is needed.

The team brings together people with varied backgrounds and strengths, united by a shared interest in solving problems and learning continuously. Collaboration is encouraged, with team members expected to share ideas and build better ways to improve customer experience. Ongoing training and development are part of the environment so the team stays current on new features and platform changes.

Rippling is looking for motivated people who are excited to learn, adapt quickly, and grow their skills in a fast-moving setting. Fresh perspectives are valued, and the company aims to create space for professional development while supporting work that helps businesses operate more efficiently.

What you will do

• Build strong product knowledge so you can give accurate guidance to customers and internal teammates.
• Own customer issues end-to-end in a fast-paced environment.
• Handle customer questions quickly and professionally through email, chat, and video calls.
• Identify the root cause of product or service problems, explain the right solution, and follow through until the issue is resolved.
• Record customer conversations, transactions, feedback, and complaints in the company CRM.
• Collect customer input and partner with Product and Engineering to share insights that can improve the platform.
• Keep up with policy changes, procedures, and product releases so information shared with customers remains correct and consistent.
• Work effectively under deadlines and shifting time constraints to meet customer needs.
• Provide outstanding support and go beyond the basic answer to improve customer satisfaction.

What you need

• A bachelor’s degree.
• Between 1 and 4 years of experience supporting customers in a SaaS environment.
• Proven ability to troubleshoot SaaS products and solve problems with care and precision.
• Strong time management skills and the ability to decide what needs attention first.
• Excellent written and verbal communication skills in English.
• Current residence in a Pacific or Mountain timezone state, with availability to work a shift between 9:00 am and 6:00 pm PST.

Additional information

Rippling is an equal opportunity employer and is committed to building a diverse, inclusive workplace. Hiring decisions are made without regard to race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran status, military status, or other legally protected characteristics.

The company also provides reasonable accommodations for candidates with disabilities who need help during the hiring process. To request an accommodation, email accomodations@rippling.com.

Rippling places high value on in-office work because it supports collaboration and company culture. For office-based employees living within a defined distance of a Rippling office, working from the office at least three days per week is considered an essential part of the role under current policy.

This position includes competitive pay, benefits, and equity. US-based compensation is aligned to a location-based tier structure.

Compensation

Tier 2 pay: $23.49 per hour.

Tier 3 pay: $22.19 per hour.

Candidate safety

Only messages sent from @Rippling.com email addresses should be treated as official communication.