Customer Support Specialist, Time Support

About Rippling

Rippling offers businesses a single platform to manage HR, IT, and Finance. The system unifies tools that are often spread across different departments, such as payroll, expenses, benefits, and device management, so companies can automate the full employee journey from one place.

For example, using Rippling, a company can onboard a new hire anywhere in the world and set up payroll, a corporate card, a laptop, benefits, and even access to tools like Slack and Microsoft 365 in about 90 seconds.

Headquartered in San Francisco, California, the company has raised more than $1.4 billion from leading investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock, and has been recognized by Forbes as one of America's best startup employers.

For applicant safety, official messages will come only from @Rippling.com email addresses.

About the Team

The Customer Support team is responsible for helping customers have a smooth experience with Rippling's Finance, HR, and IT platform. The group delivers knowledgeable, timely responses to technical questions and product issues, supporting businesses across multiple time zones so help is available when needed.

The team brings together people with varied experience and a shared focus on solving problems and learning continuously. It values collaboration, idea sharing, and practical innovation to improve customer outcomes. Team members also receive ongoing training and development so they can stay current with new product features and platform updates.

Rippling is looking for motivated people who want to grow in a fast-moving environment. The company welcomes candidates who are eager to learn, adaptable, and excited to contribute to a team that helps businesses work more efficiently.

What You Will Do

• Build strong product knowledge so you can confidently answer questions for customers and internal teammates.
• Own customer problems end to end in a fast-paced, changing environment.
• Reply to customer requests quickly and professionally through email, chat, and video calls.
• Investigate product and service issues by understanding the concern, identifying the root cause, choosing the right fix, explaining the resolution, and following up until the issue is closed.
• Record and manage customer conversations, transactions, comments, and complaints in the CRM system.
• Collect customer feedback and work with Product and Engineering to share insights that help improve the product and services.
• Keep current on company procedures, policies, and product changes so customers receive accurate and consistent information.
• Perform well under deadlines, including unexpected ones, while meeting schedules and customer needs.
• Provide standout service and go beyond basic support to improve customer satisfaction.

What You Need

• A bachelor's degree.
• 1 to 4 years of customer support experience in a SaaS company.
• Proven troubleshooting and problem-solving ability with strong attention to detail.
• Good time management and prioritization skills.
• Excellent written and spoken English communication skills.
• Residence in a Pacific or Mountain time zone state and the ability to work a shift between 9:00 AM and 6:00 PM PST.

Additional Information

Rippling is an equal opportunity employer and is committed to building a diverse, inclusive workforce. Employment decisions are not based on race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran status, military status, or any other legally protected status.

If you need a reasonable accommodation because of a disability during the hiring process, you may request support by emailing accomodations@rippling.com.

The company places high value on in-office work to support collaboration and culture. For employees based within the defined commuting radius of a Rippling office, working from the office at least three days per week is considered an essential part of the role under current policy.

This position includes competitive pay, benefits, and equity. For US-based employees, the hourly rate depends on location tier. Tier 2 pay is $23.49 per hour, and Tier 3 pay is $22.19 per hour.