Customer Support Specialist, Time Support

About Rippling

Rippling provides a unified platform that helps companies manage HR, IT, and Finance in one place. It connects the many workforce tools that are often spread across an organization, including payroll, expenses, benefits, and devices, so employee operations can be automated end to end.

For example, using Rippling, a business can onboard an employee anywhere in the world and have payroll, a company card, a laptop, benefits, and even third-party applications such as Slack and Microsoft 365 set up within 90 seconds.

Headquartered in San Francisco, California, the company has secured more than $1.4B in funding from leading investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It has also been recognized by Forbes as one of America’s best startup employers.

For candidate safety, all legitimate communication will come only from email addresses ending in @Rippling.com.

About the Team

The Customer Support team is focused on delivering a smooth experience for customers using Rippling’s Finance, HR, and IT platform. The group handles technical questions and product issues with prompt, knowledgeable support across multiple time zones.

The team includes people from varied professional backgrounds who share a strong interest in solving problems and learning continuously. Collaboration is encouraged, and team members are expected to share ideas that improve customer outcomes and strengthen the support experience.

Rippling is looking for motivated people who want to grow in a fast-moving environment. The role suits candidates who are eager to learn, adaptable, and excited to help businesses work more efficiently while developing their own skills.

What You Will Do

• Develop deep product knowledge so you can give clear, accurate help to customers and internal teammates.
• Own customer issues from initial contact through final resolution in a fast-paced environment.
• Reply quickly and professionally to customer questions through email, chat, and video calls.
• Diagnose product and service issues by understanding the concern, identifying the root cause, selecting the right fix, explaining it clearly, and following up to confirm the issue is resolved.
• Record customer conversations, transactions, feedback, and complaints in the CRM system.
• Collect customer insights and partner with Product and Engineering to help improve the product and related services.
• Keep current with company policies, procedures, and product changes so information shared with customers remains accurate.
• Perform well under tight timelines and shifting deadlines to meet customer needs.
• Provide high-quality service and go beyond expectations to support customer satisfaction.

What You Will Need

• A bachelor’s degree.
• Between 1 and 4 years of customer support experience in a SaaS company.
• Proven ability to troubleshoot SaaS products with strong attention to detail.
• Good time management and prioritization skills.
• Strong written and verbal communication skills in English.
• Residence in a Pacific or Mountain time zone state, with availability to work a shift between 9:00 a.m. and 6:00 p.m. PST.

Additional Information

Rippling is an equal opportunity employer and is committed to maintaining a diverse and inclusive workplace. Hiring decisions are made without regard to race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran status, military status, or any other legally protected characteristic.

The company provides reasonable accommodations for applicants with disabilities who need support during the hiring process. Candidates who require accommodations can contact accomodations@rippling.com.

Rippling places strong value on in-office collaboration. For employees based within a defined radius of a Rippling office, working from the office at least three days per week is considered an essential part of the role under current policy.

Compensation

This position includes a competitive salary, benefits, and equity. US-based compensation is set by location tier.

Tier 2: $23.49 per hour
Tier 3: $22.19 per hour