Customer Support Specialist - Remote

About the Company

Ubique Group is a customer-focused business in the furniture sector with more than 20 years of experience. The company has built a broad range of furniture brands that blend design, practicality, and style. Its approach is centered on improving the buying journey through digital tools and market-driven insights.

In addition to its commercial work, the organization promotes a collaborative culture where motivated professionals can learn, contribute, and grow. It places value on teamwork, individual contribution, and community involvement, including efforts that support local families and neighborhoods.

About the Role

The Customer Support Specialist is responsible for delivering strong post-shipment support to customers and dealers. This position focuses on resolving issues such as damaged or defective products, warehouse mismatches, and carrier-related concerns. The role serves as a key contact for urgent matters and requires clear, timely, and professional communication to maintain satisfaction and trust.

The job also calls for an analytical and proactive mindset, with regular collaboration across departments to resolve cases accurately and efficiently. The specialist will work with CRM tools, especially Salesforce, to manage cases, record updates, track inquiries, and support continuous improvements in the service process.

Responsibilities

• Deliver dependable support to customers and dealers throughout the full inquiry process to help maintain a positive service experience.
• Follow established workflows and procedures to ensure cases are handled correctly and resolved properly.
• Organize and manage assigned case queues, working to close claims within required time limits.
• Communicate clearly and professionally by email and through call-support systems.
• Work with internal teams to share information and identify data-backed solutions for product-related concerns.
• Review incoming emails regularly and respond quickly so that customer issues are not delayed.
• Collect, assess, and interpret important data tied to urgent issues and affected products.
• Examine claims thoroughly to fully understand the situation before recommending or issuing a resolution.

Requirements

• High school diploma or an equivalent qualification.
• Previous customer service experience is preferred.
• Familiarity with CRM tools such as Salesforce is preferred.
• Working knowledge of Microsoft Office tools, including Outlook, Word, Excel, and Teams.
• Strong verbal and written communication skills.
• Ability to build and sustain effective working relationships.
• Good research skills and the ability to handle multiple tasks at once.
• Strong keyboarding ability; touch typing is an added advantage.

Benefits

• Competitive benefits package with major medical, dental, and vision coverage starting on day one.
• Company-funded life insurance and access to employee assistance programs.
• 401(k) retirement plan with employer matching.
• Complimentary ergonomic office chair for remote team members.
• Access to employee engagement initiatives through Ubique Cares, including monthly and quarterly events with prizes.
• Nine paid holidays plus one floating holiday each year.
• Up to 13 accrued paid time off days annually.

Equal Opportunity

Ubique Group is committed to creating a workplace where people from all backgrounds have equal opportunity. Hiring decisions are made without discrimination based on race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected trait.