Customer Experience Customer Success Specialist

Role Overview

Join the Meraki organization, where the focus is on helping Cisco’s top customers realize more value from the platform. This team blends collaboration, modern AI-powered tooling, and Cisco’s guiding principles to create better outcomes for customers.

What You Will Do

In this Customer Experience (CX) Customer Success Specialist position, you will serve as the main customer champion, helping align customer goals with what Meraki can deliver. The role plays an important part in the full LAER journey — Land, Adopt, Expand, Renew — with the strongest emphasis on adoption, customer value realization, growth, and renewal readiness.

• Encourage broader adoption of the Meraki platform and help customers understand the features and functions that improve the experience for their end users.
• Plan and run multiple high-touch adoption programs at the same time, with clear metrics to measure progress and show impact.
• Explain how the Customer Success Adoption Motion, customer use cases, and Cisco CX services can create value for customers and partners.
• Find and engage the right customer stakeholders, build strong relationships, and learn their business priorities and pain points.
• Work with internal teams to deliver coordinated solutions, with an emphasis on success planning and customer enablement.
• Recognize the boundaries of the CSS function and redirect requests that fall outside the role.

Minimum Qualifications

You should bring 3 to 5 years of experience in a customer success-related role, along with a bachelor’s degree in a technical discipline or equivalent practical experience.

Hands-on familiarity with Console, Salesforce, Tableau, and Microsoft tools such as Excel and SharePoint is expected, along with solid data analytics knowledge. You should also be comfortable traveling up to about 10% depending on customer needs. A CCNA or similar certification or equivalent experience is preferred. The ability to establish trust with customers and partners and to connect effectively with key stakeholders is essential.

Preferred Qualifications

Applicants with business intelligence or analytics experience will have an advantage. Strong English communication skills, both written and spoken, are important, as is the ability to present clearly to senior executives and simplify complex ideas.

Experience with Cisco Meraki products, their main capabilities, and product updates is helpful, especially if you can explain common use cases and basic technical concepts. Technical knowledge of Snowflake and SQL is also preferred. Certifications such as CSM, CMSS, CCNA, or DEVNET are a plus.

Compensation and Benefits

The expected starting salary range for U.S. and/or Canada hires is $96,600 to $128,900, excluding incentive pay, equity, and benefits. Actual pay will depend on hiring location, market factors, the skills and experience brought by the candidate, education, certifications, and training.

For certain locations, the full salary bands may differ. New York City Metro Area roles are listed at $122,000 to $177,900, while Non-Metro New York State and Washington State roles are listed at $108,300 to $158,000. For some quota-based sales roles, the amount shown combines base pay with sales target incentive compensation.

U.S. employees may receive medical, dental, and vision coverage, a 401(k) plan with company matching, paid parental leave, short- and long-term disability coverage, and basic life insurance. Additional benefits may include restricted stock unit grants, subject to continued employment and eligibility rules.

Paid time away for U.S. employees can include 10 paid holidays each full calendar year, plus 1 floating holiday for non-exempt staff; 1 paid birthday day off; a paid year-end shutdown; 4 paid wellness days determined by Cisco; 16 vacation days per year for non-exempt employees accrued at 4.92 hours per pay period for full-time staff; flexible vacation for exempt employees; 80 hours of sick time on hire and each January 1 thereafter; carryover of up to 80 unused sick hours; additional leave for family emergencies; and up to 10 paid volunteer days per year. Employees in Illinois follow a separate time-off program to meet local rules.

Non-sales roles may also be eligible for annual bonuses under Cisco policy. Employees on sales plans can receive performance-based incentive pay, with quota-based payouts increasing as attainment rises and no cap once performance exceeds 100% of target. Non-quota sales elements may pay from 0% to 125% of target, and there is no minimum performance threshold for incentive eligibility under Cisco sales plans.

Important Dates and Application Notes

The application window is expected to end on 06/26/2026. The posting may close earlier if the role is filled or if enough applications are received.

About Cisco

Cisco is building technology that connects and protects organizations in the AI era and beyond. With decades of innovation, the company focuses on security, visibility, and insight across the digital footprint, while supporting a global culture of collaboration, empathy, and large-scale impact.