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Customer Support Executive
Chennai, Tamil Nadu, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 20,000 – INR 28,000 / month
- Openings
- 1
- Posted
- 6 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Maxser Global Supply Chain is seeking a Customer Support Executive to join our team in Chennai, Tamil Nadu, India. This role involves managing customer communications efficiently and ensuring high satisfaction levels through effective problem resolution.
Key Responsibilities
- Respond promptly and courteously to customer queries across multiple channels.
- Address and resolve complaints by providing suitable solutions quickly.
- Manage both inbound and outbound customer calls as part of daily operations.
- Keep thorough and precise records of all customer interactions for reference and auditing purposes.
- Refer complex issues to specialized departments to guarantee timely resolution.
- Adhere strictly to company guidelines and quality assurance standards in all customer engagements.
- Consistently meet or exceed personal and team performance goals.
- Maintain a focus on delivering excellent customer service to boost overall satisfaction.