Customer Support Executive

About the Role

Maxser Global Supply Chain is seeking a Customer Support Executive to join our team in Chennai, Tamil Nadu, India. This role involves managing customer communications efficiently and ensuring high satisfaction levels through effective problem resolution.

Key Responsibilities

• Respond promptly and courteously to customer queries across multiple channels.
• Address and resolve complaints by providing suitable solutions quickly.
• Manage both inbound and outbound customer calls as part of daily operations.
• Keep thorough and precise records of all customer interactions for reference and auditing purposes.
• Refer complex issues to specialized departments to guarantee timely resolution.
• Adhere strictly to company guidelines and quality assurance standards in all customer engagements.
• Consistently meet or exceed personal and team performance goals.
• Maintain a focus on delivering excellent customer service to boost overall satisfaction.