METRO
Customer Support Executive
Chennai, Tamil Nadu, India · Jornada completa
Sé el primero en postularte
- Experiencia
- Cualquier
- Salario
- INR 20,000 – INR 28,000 / month
- Vacantes
- 1
- Al corriente
- Hace 6 horas
- Modo de trabajo
- En la oficina
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
About the Role
Maxser Global Supply Chain is seeking a Customer Support Executive to join our team in Chennai, Tamil Nadu, India. This role involves managing customer communications efficiently and ensuring high satisfaction levels through effective problem resolution.
Key Responsibilities
- Respond promptly and courteously to customer queries across multiple channels.
- Address and resolve complaints by providing suitable solutions quickly.
- Manage both inbound and outbound customer calls as part of daily operations.
- Keep thorough and precise records of all customer interactions for reference and auditing purposes.
- Refer complex issues to specialized departments to guarantee timely resolution.
- Adhere strictly to company guidelines and quality assurance standards in all customer engagements.
- Consistently meet or exceed personal and team performance goals.
- Maintain a focus on delivering excellent customer service to boost overall satisfaction.