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Customer Support Executive - US Voice Process - Night Shift - Work From Home
Remote · Full Time
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- Experience
- 2–4 yrs
- Salary
- INR 250,000 – INR 350,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- Work from home
- Education
- Any graduate
- Eligibility
- Any graduate with the required US inbound voice BPO experience, strong spoken English, and the ability to work remotely.
- Resume
- Required to apply
Job description
About the Role
31West Global Services is hiring customer support professionals for a US voice BPO process. This is a permanent work-from-home opportunity focused on inbound support for US customers during night shift hours.
Key Responsibilities
- Answer incoming calls from customers based in the US.
- Offer clear, accurate, and timely resolutions to customer queries and concerns.
- Maintain service quality and customer satisfaction scores.
- Record updates properly and follow the required operating procedures.
Candidate Profile
- Candidates must have 2 to 4 years of experience in a US voice BPO process.
- Applicants should have at least 3 years of experience in a US inbound voice environment as mentioned in the hiring note.
- Strong spoken English is mandatory.
- A personal laptop and reliable Wi-Fi connection are required.
- This role requires working 6 days a week with rotational weekly offs.
- Freshers are not eligible, and candidates with career gaps are also not preferred.
Additional Information
This is a permanent work-from-home position and can be done from anywhere in India. Interested candidates were asked to share their CV on WhatsApp or call the provided mobile number.
Perks and Benefits
Permanent remote work from home with the flexibility to work from anywhere in India.