- Experience
- 2 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- GCE O Level or N Level
- Eligibility
- Candidates with a GCE O Level or N Level qualification and around 2 years of experience in Air and Sea operations, especially those with customer service experience, may apply. Applicants must be willing to work onsite at a customer location in Jurong, Singapore.
- Resume
- Required to apply
Where you'll work
Job description
About the role
Join a Fortune Global 500 company that values innovation, collaboration, and continuous growth. This position offers the opportunity to work with a skilled team in a culture that recognizes performance and supports career development. If you are driven to lead yourself and work effectively with others, this role provides a chance to strengthen your expertise and grow further.
Key responsibilities
- Monitor customer satisfaction and stay closely connected to service quality.
- Answer customer questions promptly and serve as the first point of contact for customers.
- Partner with internal and external stakeholders to deliver a strong customer experience.
- Set and manage customer and account expectations clearly.
- Coordinate corrective and preventive actions with internal and external parties.
- Contribute to KPI reporting and customer scorecard preparation.
- Develop strong working relationships with customers and support their requirements.
- Handle stock in/out transactions in SAP.
- Support process improvement efforts with internal teams.
- Assist in preparing account SOPs and work instructions.
- Support distribution and operations work when required.
- Ensure daily customer service and operational needs for Air/Sea import and export activities are completed accurately and on time.
Requirements
- Minimum qualification of GCE O Level or N Level.
- At least 2 years of experience in Air and Sea operations, preferably with a customer service focus.
- Strong attention to detail, accuracy, a positive mindset, and the ability to manage multiple tasks.
- Ability to collaborate well in a team while also working independently with minimal supervision.
- Customer-focused with strong interpersonal and communication abilities.
- Good command of both written and spoken English.
- Prepared to work offsite at a customer location in Jurong.
Additional information
This is a permanent full-time position based onsite in Singapore. The workplace is committed to maintaining an environment free from discrimination, harassment, and retaliation.