Customer Service Representative

Role overview

OTR Group is a large retail and quick-service network with more than 1,000 stores and venues across convenience retail and food brands such as Reddy Express, Smokemart Giftbox, and several South Australian restaurant partners. The business sits within the Viva Energy Australia Group, an ASX-listed organisation focused on energy distribution and a more sustainable future for Australia. The company is positioning itself as an innovator in retail, and this role sits within that environment.

What you will do

In this role, your main focus will be to create a positive experience for every guest who visits the store. You will help keep the site tidy, fully stocked, and inviting while working in a busy setting where switching between tasks and managing time well are important.

What we are looking for

We are looking for someone who genuinely enjoys helping customers and delivering strong service. You should be able to work independently as well as collaborate with others. The job involves being on your feet for long periods and may include moderate to heavy lifting and reaching. Flexibility is important, as shifts can include late nights, early starts, and weekends. You should also be open to learning about the products and promotions so you can help share them with customers.

Pre-employment conditions

Before starting, the selected applicant must show proof of Australian working rights and supply a valid police clearance certificate.