Cabin Baggage Officer and Customer Service Officer

About Jetstar

Jetstar is known for offering low fares, and since launching in Australia in 2004 it has carried more than 400 million customers. The airline operates about 3,000 flights each week across nearly 40 destinations in Australia, New Zealand, Asia and the Pacific, with a fleet of more than 80 aircraft including Airbus A320/21 NEO, Airbus A320 family aircraft and Boeing 787-8s.

The company describes its teams as the people who make the network work, supporting smooth travel experiences every day.

Role overview

This is a permanent, part-time airport role based at Melbourne Airport. The position sits within Jetstar’s Airport Crew team, supporting both safety and customer experience while helping flights leave on time.

Airport Crew members are the frontline representatives of the airline, welcoming travellers, supporting airport processes and making sure policies and procedures are followed, including customer service standards, check-in requirements and customs, immigration and quarantine rules.

Cabin Baggage Officer duties

In the Cabin Baggage Officer function, you will be the first point of contact at the gate, helping ensure boarding is fair, safe and punctual. The role involves speaking with customers, checking and tagging cabin luggage, handling excess baggage situations, taking payments when needed and resolving issues professionally while keeping the experience positive.

Customer Service Officer duties

In the Customer Service Officer function, you will support travellers from check-in through to boarding. Tasks include assisting with kiosks, processing bookings, helping with delayed or disrupted flights, reuniting customers with baggage and providing extra support to passengers who need it. You will work with multiple airport teams, share accurate information and help keep operations running smoothly.

What Jetstar is looking for

• An approachable communicator who builds rapport easily and brings energy to customer interactions
• At least 1 year of experience providing excellent customer service
• Minimum age of 18 years
• Full working rights in Australia, with no sponsorship needed
• Flexibility to work across a 7-day rotating roster
• Comfort using multiple systems, technology and payment tools
• Ability to remain composed in a busy, high-pressure environment
• A collaborative attitude and commitment to a positive workplace culture
• High attention to detail, with a strong focus on accuracy and safety

Eligibility

Applications are open to candidates from all backgrounds and service industries. No prior aviation experience is required. Applicants must be at least 18 years old and have unrestricted working rights in Australia.

Working with Jetstar

• Access to Qantas Group staff travel discounts, plus discounts on hotels, holiday packages, car hire and experiences
• Opportunities to grow across locations, roles and airlines within the Qantas Group
• Leave benefits including personal leave, carer’s leave, leave without pay, and leave for Defence Force and SES commitments
• An inclusive environment with Employee Network Groups and a strong focus on diversity and support

Additional information

Applicants with support or access requirements are encouraged to share what they need.

Applications close at 11:59pm on Wednesday 22 July 2026.