Customer Success Specialist - Food Science

About the Role

This opportunity is offered through a partner company seeking a Customer Success Specialist focused on Food Science, based in Saudi Arabia. The role is fully remote, ideal for professionals passionate about customer engagement, especially supporting clients within regulated sectors. You will be the main point of contact during the entire customer lifecycle, delivering consultative support, managing projects, and ensuring an exceptional experience from inquiry to project completion. Collaboration with multiple internal teams will be key to providing laboratory testing and labeling solutions while simplifying technical concepts for clients.

Key Responsibilities

• Promptly address incoming web and phone inquiries, acting as the central customer liaison.
• Engage in consultative discussions to grasp customer goals and advise on laboratory testing, labeling, and related services.
• Develop, present, and follow up on proposals, steering qualified leads through the sales funnel.
• Oversee customer relations post-project start, coordinating onboarding, timelines, status updates, report deliveries, and subsequent follow-up.
• Collaborate with internal teams to keep laboratory testing, labeling projects, and client commitments synchronized.
• Monitor project advancement, respond to customer inquiries, resolve billing matters, and maintain accurate records within CRM and project management tools.
• Identify chances to upsell additional services while serving as a trusted advisor.
• Provide customer feedback and suggest improvements to elevate service quality and overall experience.

Required Qualifications and Skills

• Minimum of five years in customer success, account management, consultative inside sales, business development, or comparable client-facing roles.
• Demonstrated ability to juggle multiple accounts, sales prospects, and projects concurrently with meticulous attention to detail.
• Strong written and spoken English proficiency paired with a professional, customer-focused demeanor.
• Ability to comprehend technical services and translate complex topics into straightforward, actionable advice.
• Experience with CRM tools like HubSpot and invoicing platforms such as QuickBooks or similar software.
• Proficiency in Microsoft Outlook, Excel, Word, Teams, and project management systems.
• Capacity to operate independently within a collaborative remote setting, maintaining urgency and accountability.
• Availability to work full-time aligned with Mountain Standard Time (MST) or Pacific Standard Time (PST) business hours.
• Background in food science, laboratory testing, food manufacturing, dietary supplements, pet food, or other regulated industries is advantageous.
• Familiarity with food labeling laws, nutrition facts panels, FDA, USDA, or AAFCO regulations is considered a plus.

Benefits and Work Environment

• Fully remote full-time position allowing work from anywhere.
• Chance to cultivate customer relationships in a consultative manner without cold-calling.
• Exposure to projects involving laboratory testing, food science, regulatory compliance, and product labeling.
• Collaborative culture with close cooperation between customer success, operations, and technical teams.
• Utilization of modern tools including HubSpot, Monday.com, QuickBooks, Microsoft Office Suite, and Microsoft Teams.
• Opportunity for professional growth in the food science and regulatory compliance fields.
• Competitive pay package reflecting qualifications and experience.