Customer Success Specialist - Food Science

Role Overview

This position presents a remote work opportunity based in Germany, focusing on sustaining strong client partnerships within regulated sectors like food science. The specialist will be the main liaison throughout the customer lifecycle, delivering consultative advice, managing projects, and ensuring exceptional service from initial contact to project completion. Collaborating closely with various internal teams, the role supports laboratory testing and labeling processes, simplifying technical details for clients for clear understanding. Combining customer success, inside sales, and project coordination, the position requires excellent organizational skills, proactive communication, and responsiveness. It offers a chance to contribute significantly by guiding customers to compliance and successful product launch.

Key Responsibilities

• Act as the primary contact responding swiftly to inbound web and telephone inquiries.
• Engage in consultative discussions to assess customer goals and advise on suitable laboratory testing, labeling, and related offerings.
• Develop, present, and follow up on proposals, steering opportunities through the sales funnel.
• Oversee post-sale relationship management including onboarding, scheduling projects, updating statuses, delivering reports, and follow-ups.
• Coordinate with internal departments to keep laboratory testing, labeling services, and customer expectations synchronized.
• Track project advancement, resolve routine billing issues, respond to inquiries, and maintain accurate records in CRM and project management tools.
• Spot prospects for upselling additional solutions while maintaining a trusted advisory role.
• Provide customer insights and suggest process improvements to elevate service and client experience.

Candidate Requirements

• Minimum of five years’ experience in customer success, account management, consultative sales, business growth, or a related client-facing position.
• Demonstrated ability to manage multiple customers, prospects, and simultaneous projects with meticulous attention to detail.
• Fluent English communication skills, both written and spoken, with a professional, client-centered manner.
• Capacity to interpret and convey complex technical subjects into clear, actionable advice.
• Experience with CRM software such as HubSpot and invoicing tools like QuickBooks or equivalent.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word), Teams, and project management software.
• Self-motivated and accountable while thriving in a cooperative remote team environment.
• Availability to work full-time aligned with Mountain or Pacific Standard Time business hours.
• Preferred background includes food science, laboratory testing, food production, dietary supplements, pet food, or other regulated industries.
• Knowledge of food labeling regulations, nutrition panel requirements, FDA, USDA, or AAFCO standards is advantageous.

Benefits and Additional Information

• Full-time remote arrangement providing flexibility to work from any location.
• Engagement in a consultative sales environment without cold-calling.
• Access to diverse projects involving laboratory testing, food science, compliance, and product labeling.
• Collaborative and interactive team culture spanning customer success, operations, and technical functions.
• Utilization of modern software tools including HubSpot, Monday.com, QuickBooks, Microsoft Office, and Microsoft Teams.
• Opportunity to deepen expertise in food science and compliance sectors.
• Competitive pay structure reflective of qualifications and experience.

Additional Notes

This listing is posted for a partner company responsible for application management and next-step decisions. The recruitment process incorporates AI tools for initial candidate evaluation but final choices rest with human decision-makers. Applicants’ personal data will be handled in line with data protection regulations, ensuring privacy and transparency.