Customer Success Specialist - Food Science

About the Role

This remote Customer Success Specialist position within the food science sector, based in the United States, is ideal for professionals passionate about delivering exceptional client service in regulated industries. The role supports customers throughout their journey by providing expert advice, managing projects, and ensuring seamless communication from initial inquiry to project completion. A key focus is collaborating with multiple teams to facilitate laboratory testing and product labeling while translating technical details into accessible guidance.

Key Responsibilities

• Serve as the primary contact for customer inquiries received via web and phone, responding swiftly and professionally.
• Engage in consultative discussions to identify customer goals and recommend relevant lab testing, labeling, and related services.
• Develop, present, and track proposals, guiding qualified leads through the sales process.
• Oversee customer relationships after project commencement, coordinating onboarding, timelines, status updates, report deliveries, and follow-ups.
• Work closely with internal teams to ensure alignment of laboratory testing, labeling projects, and customer commitments.
• Monitor project progress, address customer queries, solve routine billing questions, and maintain thorough records within CRM and project management platforms.
• Identify opportunities to offer additional services and maintain advisory relationships with clients.
• Provide customer feedback and suggest improvements to enhance service quality and customer satisfaction.

Qualifications and Requirements

• Minimum of five years’ experience in customer success, account management, consultative inside sales, business development, or similar client-facing roles.
• Proven ability to manage multiple accounts, sales opportunities, and concurrent projects with meticulous attention to detail.
• Exceptional verbal and written communication skills in English, maintaining professionalism and customer focus.
• Capability to comprehend technical services and simplify complex concepts for customers.
• Experience using CRM tools such as HubSpot and invoicing software like QuickBooks or equivalents.
• Strong skills in Microsoft Outlook, Excel, Word, Teams, and project management applications.
• Independent work aptitude in a remote, collaborative setting, with high urgency and accountability.
• Availability for full-time work aligned with Mountain Standard Time (MST) or Pacific Standard Time (PST) business hours.
• Prior experience in food science, laboratory testing, food manufacturing, dietary supplements, pet food, or other regulated fields preferred.
• Familiarity with food labeling regulations, nutrition facts, and standards from FDA, USDA, or AAFCO is advantageous.

Benefits

• Fully remote role offering flexibility to work from any location.
• Engagement in consultative customer relationship management without cold-calling.
• Exposure to projects involving laboratory testing, food regulatory compliance, and product labeling.
• Collaborative team environment working closely with customer success, operations, and technical teams.
• Access to modern technology platforms including HubSpot, Monday.com, QuickBooks, Microsoft Office suite, and Teams.
• Opportunities to gain specialized knowledge in food science and regulatory compliance.
• Competitive compensation commensurate with skills and experience.

Additional Information

This opportunity is posted on behalf of a partner company that handles all aspects of the application and selection process directly. The role emphasizes data privacy and fair candidate evaluation through AI-assisted applicant matching, while final hiring decisions rest with human recruiters.