Customer Success - Middle East

About ElevenLabs

ElevenLabs is an AI research and product company reshaping the way people and businesses interact with technology. Founded in January 2023, the company introduced its first human-like AI voice model and now supports millions of users along with thousands of businesses, including large enterprises such as Deutsche Telekom and Meta. ElevenLabs has attracted backing from well-known investors like Andreessen Horowitz, ICONIQ Growth, and Sequoia, and has raised $781M in funding. Its most recent valuation was $11B, reflecting the company’s ongoing momentum.

Products and Platforms

• ElevenAgents helps organizations create smooth, intelligent customer experiences using the integrations, testing, monitoring, and reliability needed to run voice and chat agents at scale.
• ElevenCreative gives creators and marketers tools to generate and edit speech, music, images, and video in more than 70 languages.
• ElevenAPI provides developers with access to leading AI audio foundational models.

How the Company Works

• Fast-paced execution: The team moves quickly, experiments often, and keeps bureaucracy to a minimum.
• Impact over hierarchy: Job titles are not the focus; what matters is the value you create. No task is considered too small or too large.
• AI-led work: Artificial intelligence is used throughout the company to improve speed and output quality across engineering, growth, and operations.
• High standards: The quality of the work is expected to match the quality of the company’s AI models.
• Distributed talent: Location is secondary to capability, and the team is built globally.

What the Company Offers

• A chance to join an ambitious company helping define the future of AI.
• Room to grow into broader responsibilities and create impact beyond your core role.
• An annual discretionary learning and development allowance to support professional growth.
• An annual discretionary stipend for meeting up with colleagues socially each year.
• A yearly all-company offsite held in a different location; previous destinations have included Croatia and Italy.
• A monthly co-working stipend for team members who are not based near a main hub.

About the Role

This position works closely with enterprise customers building and launching conversational agents on the ElevenLabs Agents Platform. The role is highly execution-oriented and involves advising customers on agent architecture, personas, conversation design, tool integrations, and voice customization so they can achieve measurable business results in production.

You will support customers in applying best practices for deploying and scaling agents across web, mobile, and telephony channels, while also helping connect these agents to existing systems and data sources. A key part of the role is reviewing performance metrics and conversation logs to find sources of friction and uncover opportunities to improve accuracy, user experience, and reliability as usage grows.

In addition, you will be accountable for expansion performance across a portfolio of enterprise accounts. Your success will be evaluated based on net revenue retention and continued adoption across multiple products. You will look for expansion opportunities, encourage cross-sell through deeper agent adoption, and work alongside Sales, Engineering, and Customer Success teams to turn technical wins into recurring revenue growth and long-term customer relationships.

Responsibilities

• Partner with enterprise customers to design and deploy conversational agents on the ElevenLabs Agents Platform.
• Advise on agent structure, personas, conversation flow, integrations, and voice customization.
• Guide customers on scaling voice and chat agents across web, mobile, and telephony.
• Help integrate agents with customer data sources and internal systems.
• Review agent performance data and conversation logs to identify bottlenecks and improvement areas.
• Improve product outcomes by increasing accuracy, reliability, and user experience in live environments.
• Own expansion results across a defined set of enterprise accounts.
• Identify, qualify, and close cross-sell opportunities that support revenue growth.
• Collaborate with Sales, Engineering, and Customer Success to drive long-term account success.
• Contribute to durable customer adoption and stronger net revenue retention.

Requirements

• At least 5 years of experience in Customer Success or Account Management within complex B2B SaaS, developer tools, or AI/ML products in the Middle East.
• Fluency in both Arabic and English.
• Practical familiarity with building and deploying AI agents.
• Experience working with API integrations and confidence in navigating SDKs.
• Demonstrated ability to drive revenue outcomes, including managing a quota and closing cross-sell opportunities.
• Strong analytical, technical, and problem-solving ability.
• Excellent communication and relationship-building skills across all levels of an organization.
• Solid understanding of the Middle East market and cultural context.
• Ability to work independently in a remote or distributed team setup.
• Preferred background in the audio AI space.

Eligibility

This role is suited to experienced customer success or account management professionals based in or familiar with the Middle East market, who can work effectively in a remote environment and communicate fluently in Arabic and English.

Additional Information

ElevenLabs emphasizes a high-velocity, AI-first, global working model and values contribution over hierarchy. The role is focused on enterprise customer outcomes, product adoption, and revenue expansion within the Middle East region. No internship duration, start date, stipend, or vacancy count was specified.