Customer Success Manager

Role Overview

A leading energy and infrastructure SaaS company is seeking a Customer Success Manager (CSM) to manage a select portfolio of high-value enterprise accounts. This position requires deep engagement with each account and all relevant stakeholders, ensuring personalized and strategic partnership from the outset.

Key Responsibilities

• Manage a targeted list of enterprise accounts with frequent interactions multiple times per week, surpassing typical quarterly engagements.
• Maintain end-to-end responsibility for contract renewals, customer growth, and cross-selling within assigned accounts.
• Champion product adoption and demonstrate measurable commercial impact across an extensive user base, engaging stakeholders up to the C-level.
• Collaborate closely with sales teams to develop and refine customer success methodologies and playbooks.

Requirements

• Experienced handling large enterprise accounts involving multiple decision-makers, preferably with six-figure annual recurring revenue (ARR).
• Background or industry experience in infrastructure, energy, utilities, construction, engineering, or a closely related field.
• Proactive, hands-on approach well-suited to a dynamic, rapidly evolving startup environment.
• A problem-solver who actively addresses complex customer challenges beyond mere dashboard monitoring.