Customer Success Manager

About LogoLife

LogoLife.org is revolutionizing college counseling by equipping students to reach their academic goals through personalized strategies, expert guidance, and mentorship. As a rapidly expanding mission-driven startup, we aim to enhance student outcomes and prepare future leaders for competitive college admissions.

Role Overview

As a Student Success Manager, you will be the primary contact for families navigating the complex college admissions process. Your role involves delivering numerous live strategy presentations daily, onboarding families, managing relationships, problem-solving, and driving student progress and growth.

Key Responsibilities

• Lead multiple face-to-face strategy sessions daily to guide families through the college application journey.
• Communicate each student’s progress and next steps clearly, fostering trust and confidence in families.
• Provide timely guidance and respond to family questions during critical decision-making moments.
• Develop strong relationships with families from onboarding through key milestones.
• Proactively address issues and navigate family dynamics with empathy and clarity.
• Ensure students remain on schedule with milestones through regular check-ins and accountability.
• Track family engagement and student progress to anticipate challenges and intervene early.
• Collaborate with counselors, mentors, and internal teams to resolve concerns and maintain accurate records.
• Customize support tailored to each family's goals to maximize student success.
• Identify upselling opportunities for additional services such as test prep and personalized mentoring.
• Partner with Sales and Marketing to showcase student success stories and generate referrals.

Required Qualifications

• Minimum one year of experience in Customer Success, Account Management, Client Services, or college counseling.
• Deep knowledge of holistic college admissions, student profile development, and competitive positioning.
• Strong interpersonal and communication skills with a warm, confident approach to family interactions.
• Comfortable delivering multiple live presentations daily to families and decision-makers.
• Demonstrated ability to handle multiple families/students efficiently under pressure.
• A genuine passion for student growth, access, and long-term educational impact.
• Educational background from a Top 25 university or admissions experience at a Top 25 or select universities including USC, UC San Diego, UT Austin, Georgia Tech, NYU, Tufts, Boston University, University of Illinois Urbana-Champaign, University of Washington, Northeastern, UNC Chapel Hill, or Purdue.

Preferred Qualifications

• Experience combining account management with college counseling is highly desirable.
• Background in education, admissions consulting, or working with high-achieving students is a plus.
• Familiarity with STEM-focused students and selective summer programs.
• Experience supporting mission-driven, high-achieving youth.

Why Join LogoLife?

• Contribute to a fast-growing startup redefining college counseling and making a measurable difference.
• Opportunities for growth into leadership roles and team building as the company scales.
• Directly impact families and students during a pivotal life stage.
• Engage with a creative, purpose-driven, and collaborative team culture.
• Benefit from shared success via full-time employment and company shares linked to performance.

Additional Information

• Position is full-time and remote, operating on Pacific Time Zone hours.
• Salary range: $45,000 to $55,000 per year.
• Hiring timeline aims to onboard the selected candidate within one week.
• If interested, candidates are encouraged to send a brief video expressing their enthusiasm for the role as part of the application process.