Customer Success Lead

About the Company

Halter is building technology to help farmers and graziers run more productive, more sustainable operations. The platform helps customers move beyond time-consuming traditional methods and transform how grazing is managed. The company is focused on meaningful work, solving difficult problems with a high-performing team and a culture built around ambition, effort, and care. It is supported by investors such as Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck, and Icehouse Ventures.

About the Role

Halter is expanding its Customer Success function and is hiring a Customer Success Lead, known internally as part of the Launch team, to support global growth. In this role, you will guide farmers from their first experience with Halter through to full adoption and successful day-to-day use. You will be accountable for the entire launch journey, ensuring customers are prepared, confident, and able to realize value quickly.

The role goes beyond routine onboarding. It focuses on creating a standout customer experience that helps farmers achieve outcomes, simplifies their work, and demonstrates the impact of Halter from the beginning.

The company is looking for people who are highly customer-focused, proactive, and comfortable in a fast-moving environment. Strong listening, practical problem-solving, attention to detail, and the ability to keep momentum are important. Experience in agriculture or relevant study in the field is considered an added advantage.

Key Responsibilities

• Manage the customer onboarding journey from the sales handoff through to a smooth move into the Customer Success team.
• Drive adoption of Halter’s products by delivering onboarding activities tailored to customer needs.
• Act as the main point of contact for customers during onboarding, providing ongoing support and clear guidance.
• Work closely with Sales, Customer Success, Marketing, and Product teams to create a consistent customer experience.
• Spot opportunities to improve onboarding workflows and raise both customer satisfaction and operational efficiency.
• Complete a thorough customer handover to the Customer Success team, including key customer context and insights.
• Track, review, and act on onboarding metrics to strengthen the onboarding experience.
• Communicate regularly with stakeholders, sharing progress, outcomes, and improvement opportunities.
• Help create a positive onboarding experience that encourages customers to advocate for Halter.

What We’re Looking For

• A strong customer-first mindset, with a history of improving customer experiences across different industries and excellent communication skills that build trust and advocacy.
• Strong critical thinking skills to work through complex or unfamiliar onboarding challenges and use data and analysis to refine onboarding approaches.
• Excellent organisation, time management, and project management abilities, including the capacity to manage feedback loops and coordinate effectively with internal and external stakeholders from start to finish.

Work Style

Halter follows an office-first approach. The company believes in-person collaboration supports growth, learning, impact, and strong working relationships. Working from the office every day is the default, although flexibility is available when needed. The culture is built on trust rather than heavy rules, with the expectation that people will act in Halter’s best interests.

The office environment is described as energetic, collaborative, and motivating, especially for people who have come from fully remote or hybrid workplaces. Halter emphasizes learning, fast problem-solving, and building context together through regular in-person teamwork.

How to Apply

Applicants are asked to submit a cover letter explaining their interest in the role and in working at Halter, along with a CV. Halter encourages people to apply even if they do not meet every requirement, especially those from under-represented groups, and welcomes conversations with candidates who believe they could be a strong fit.

Why People Enjoy Working Here

• The work has real-world impact, helping farmers improve livelihoods, spend more time with family, and operate more sustainably.
• The team is described as talented, kind, diverse, and driven, with a strong focus on tackling meaningful and challenging problems together.
• Employees are given room to grow through autonomy, learning, and a $1,000 personal growth fund.
• The role is demanding but rewarding, with a fast pace and bold goals aimed at reshaping an entire industry.