- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Overview
This role involves managing comprehensive customer success processes within IT consulting and software engineering automation implementations. The candidate collaborates closely with consultants and delivery teams to ensure a thorough understanding of customer needs, facilitates actionable consulting results, and oversees effective utilization of tools including platforms enhanced by Generative AI and Agentic AI technologies.
Key Responsibilities
- Provide end-to-end support for customer success initiatives related to IT consulting and software engineering automation projects.
- Coordinate with consultants and delivery personnel to accurately interpret customer specifications and translate consulting insights into practical implementations.
- Manage the deployment of solutions involving advanced tools, platforms, and AI technologies such as Generative and Agentic AI.
- Monitor adoption metrics and project outcomes, identify potential risks affecting value realization, and document success stories and lessons learnt to promote knowledge sharing and organizational improvement.