Customer Service Specialist

About the Role

Join a global organization known for well-known power tool and outdoor equipment brands and contribute to work that supports customers, distributors, sales teams, and manufacturing operations. This remote position is part of a large, diverse workforce focused on quality, innovation, and service.

What You’ll Do

In this role, you’ll handle daily customer service operations from a remote setting, including phone and email communication, order support, and coordination with internal teams. You will also be expected to research information using multiple sources, work accurately in a fast-moving environment, and maintain strong knowledge of products, processes, and systems. You may help train new team members and take on additional responsibilities as needed.

• Handle customer and internal requests in a courteous, professional way while following the company’s business ethics standards.
• Spend around 4 hours per day responding to inbound calls and making outbound calls to support customers, sales teams, suppliers, and colleagues.
• Help teammates build knowledge and remove blockers when needed.
• Manage returns, replacement orders, literature requests, technical support requests, order status questions, and pricing inquiries.
• Resolve shipment-related questions such as freight estimates, expedited orders, return approvals, and delivery delays.
• Process credit card payments accurately.
• Learn and identify multiple equipment brands used in industrial settings.
• Keep current on company products, policies, services, and procedures.
• Take on additional tasks assigned by management.

What We’re Looking For

The ideal candidate is comfortable working independently, eager to learn, and able to stay organized while managing a high volume of requests. Strong written and verbal communication, attention to detail, and a customer-first mindset are essential. Experience with SAP and Salesforce is preferred, and occasional travel for onsite training is required.

• High school diploma or GED.
• At least 3 years of experience in a customer service role.
• Preferred experience with SAP and Salesforce.
• Ability to work on your own with minimal supervision.
• Strong command of Microsoft Word, Excel, and Outlook.
• Clear written and verbal communication skills.
• Excellent attention to detail and organizational ability.
• Strong commitment to customer satisfaction.
• Patience and a positive attitude at work.
• Ability to travel occasionally for onsite training.

Compensation & Benefits

The annual salary range for this role is $38,300 to $61,600. Salary may vary based on role level, location, job-related knowledge, skills, qualifications, experience, and applicable wage laws. The compensation package also includes medical, dental, life, vision, wellness, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement. Additional discounts are available on company tools and partner programs. The selected candidate may also be eligible for annual merit increases.

Growth, Learning & Culture

This organization offers career development across multiple paths within a large global business. Employees have access to learning resources such as Lean Academy, Coursera, and an online university. The workplace emphasizes respect, diversity, equity, inclusion, community involvement, and sustainable business practices.

Equal Opportunity & Accommodation

All qualified applicants are considered without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Reasonable accommodation is available for applicants who need help completing an application or accessing the website.

Additional Information

The organization is a major global tools and industrial company with a long history dating back to 1843. It focuses on innovative technology, smart factory solutions, and serving customers around the world.