Customer Service Representative at First Abu Dhabi Bank

Job Location and Employer

This position is based in Dubai, United Arab Emirates, offered by First Abu Dhabi Bank (FAB).

Role Overview

FAB seeks motivated and customer-focused Customer Service Representatives to join its Client Services team. This role supports the bank's Emiratisation initiative and is ideal for individuals who thrive in fast-moving environments and enjoy assisting customers with their banking needs.

Key Responsibilities

• Answer inbound calls promptly and professionally while ensuring excellent service quality.
• Help customers by responding to questions about banking products and services.
• Handle and resolve customer complaints or escalate them when necessary.
• Keep customer records up to date, including service requests and interaction notes.
• Recognize customer requirements and recommend appropriate FAB banking products.
• Contribute to business expansion through lead generation and product promotion.
• Maintain confidentiality and security of customer data at all times.
• Adhere to internal policies, regulatory standards, and compliance guidelines.
• Meet targets related to customer satisfaction, call quality, and service levels.
• Work flexible hours according to shift plans and business needs.
• Collaborate within the team to ensure excellent customer experiences.
• Perform any additional assignments as requested by management.

Qualifications and Experience

• Minimum requirement of a High School Certificate or an equivalent diploma.
• Education in business, finance, or customer service fields is advantageous.
• Between zero and two years of experience in customer service or banking roles preferred.
• Fresh graduates are welcome to apply.
• Experience in call centers, retail banking, hospitality, or customer support is beneficial.

Essential Skills

• Strong customer service aptitude.
• Fluent verbal communication in both English and Arabic.
• Proficient telephone and call management capabilities.
• Effective active listening techniques.
• Ability to solve problems and resolve conflicts.
• Good product and service knowledge.
• High attention to detail and accurate documentation skills.
• Capability to manage time well and multitask effectively.
• Strong team collaboration and cooperative spirit.
• Professional demeanour with a customer-centric approach.

Why FAB?

Working at First Abu Dhabi Bank presents a valuable opportunity to advance your career within one of the UAE's leading financial institutions, enjoying a modern work environment and ongoing professional development.

Employee Benefits

• Attractive and competitive compensation.
• Access to career advancement and educational programs.
• Comprehensive onboarding and ongoing training.
• Encouraging and inclusive workplace culture.
• Health and wellness benefits.
• Opportunities for long-term growth within the banking sector.

Important Details

This role is specifically open to UAE Nationals as part of the Emiratisation program.