Officer Front Office - Part-Time at First Abu Dhabi Bank

Role Overview

First Abu Dhabi Bank (FAB) invites UAE Nationals to join as a part-time Officer for the Front Office team based in Dubai. This position focuses on delivering excellent customer service while acting as the initial point of contact for visitors and clients within a professional banking environment.

Key Responsibilities

• Greet and courteously assist clients, visitors, and guests, ensuring a welcoming atmosphere.
• Guide visitors to the correct departments and manage access coordination with security personnel.
• Maintain a comfortable and professional waiting area for guests.
• Support meeting logistics including scheduling, preparation, and facilitating conferences and calls.
• Answer and route incoming telephone calls and handle correspondence including mail sorting and distribution.
• Keep front office filing and administrative records organized.
• Manage office supply inventories such as stationery and pantry items.
• Assist with general inquiries and service requests from staff and visitors.
• Provide administrative and secretarial support to the Soft Services team.
• Arrange maintenance for office equipment and facilities as needed.
• Ensure reception, lobby, and entrance areas remain tidy and presentable.
• Adhere to professional grooming and maintain a customer-oriented attitude.
• Comply with company policies and maintain high standards of customer service.
• Perform other assigned front office and administrative tasks as required.

Candidate Qualification and Experience

• Possess a graduate degree or an equivalent qualification.
• Fluency in English, both spoken and written.
• Professional demeanor and excellent interpersonal communication skills.
• UAE National status (Emiratisation role).
• Preferably experienced in corporate office settings, customer service, hospitality, or reception.
• Background in concierge services, front office operations, customer relations, or luxury hospitality (5-star hotel experience advantageous).
• Confidence in engaging with VIP clients and senior executives.

Skills and Personal Attributes

• Exceptional customer service capabilities.
• Strong telephone and professional communication skills.
• Effective front office and reception management.
• Visitor and client relationship handling.
• Good administrative and organizational skills.
• Ability to manage time efficiently and multitask.
• Detail-oriented with a positive professional attitude.
• Team player with collaborative spirit.
• Problem-solving aptitude.
• Proficiency in Microsoft Office applications.
• Excellent interpersonal skills.

Benefits

• Competitive pay package.
• Opportunities for professional growth and training.
• Inclusive and collaborative work culture.
• Flexible part-time work schedule.
• Potential career advancement within a leading financial institution.
• Supportive environment focused on customer satisfaction.