UPS

Customer Service Associate - Afternoon Shift (MNX)

UPS

Singapore · Full Time

Be the first to apply

Experience
1+ yrs
Salary
Openings
1
Posted
6 hours ago
Work mode
In office
Education
Diploma in Logistics/Supply Chain or related
Resume
Required to apply

Where you'll work

Job description

About the Role

Join a prestigious Fortune Global 500 company where innovation meets rewarding culture and talented colleagues. UPS seeks individuals driven by skill and passion to contribute in a dynamic logistics environment. This position is part of the MNX division, specializing in the secure and timely delivery of high-value global shipments across various sectors including critical logistics and cold chain.

Core Responsibilities

  • Manage customer orders and plan shipment routing effectively.
  • Provide timely responses to customer questions regarding shipment tracking, quotations, and booking confirmations.
  • Handle import and export documentation for shipments within Singapore and the wider APAC region.
  • Utilize MNX Transportation Management System (TMS) and CargoWise (C1) for shipment processing and management.
  • Ensure smooth daily operations by coordinating shipments and managing operational requirements.
  • Complete full airfreight documentation cycle for Singapore’s import and export shipments.
  • Carry out general administrative tasks such as data entry and document organization.
  • Engage in company initiatives and undertake additional tasks as necessary.

Required Qualifications and Skills

  • Diploma in Logistics, Supply Chain Management, or a related discipline.
  • Minimum one year of experience in freight forwarding preferred; comprehensive training available for newcomers.
  • Experience in critical logistics, biopharmaceutical, medical devices, cold chain, or clinical trial logistics is an asset.
  • Proficiency with Microsoft Office 365 tools (Word, Excel, Outlook).
  • Familiarity with CargoWise or ParcelLogic TMS systems is advantageous.
  • Ability to work independently with limited supervision and collaborate effectively in a team setting.
  • Availability for rotating shifts, noting that rest days may vary from weekends.
  • Willingness to work overtime as required.

Additional Information

This is a permanent full-time position based in Singapore with an emphasis on onsite work. UPS is dedicated to fostering a workplace free from discrimination, harassment, and retaliation.

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