Customer Service Agent - Part Time - Dublin Airport

About the Company

Swissport is a renowned leader in providing ground and air cargo services, dedicated to offering efficient and dependable solutions to airlines and airports globally.

About the Role

As a Customer Service Agent at Swissport based in Dublin Airport, you play a vital role in ensuring outstanding customer service for passengers and clients throughout their travel experience.

Key Responsibilities

• Welcome passengers warmly and offer professional assistance during their journey.
• Support passengers with check-in, luggage handling, and boarding procedures.
• Address inquiries accurately, providing information on flight timings, baggage policies, and related details.
• Ensure adherence to airline and airport security and safety regulations.
• Work collaboratively with team members and partners to ensure smooth daily operations.
• Manage and resolve customer concerns promptly and empathetically.
• Carry out administrative duties including data entry, documentation, and reporting when needed.

Qualifications and Requirements

• Previous experience in customer service, hospitality, or similar sectors is beneficial.
• Strong verbal and written communication skills in English; additional languages are advantageous.
• Capability to perform effectively in a fast-paced environment while remaining calm under pressure.
• Willingness to work flexible shifts including weekends, evenings, and holidays aligned with operational requirements.
• Proactive problem-solving skills and ability to handle issues with initiative.
• High attention to detail in managing passenger information and documentation.

Benefits

• Participation in an Employee Assistance Programme and wellness initiatives.
• Access to comprehensive training and professional development programs.
• Complimentary onsite parking during work hours.
• Retirement savings scheme with employer contributions.
• Opportunities for career growth within the aviation sector.

Additional Information

The position involves a minimum of 30 hours per week, with work scheduled across Monday through Sunday on a shift basis. The hourly wage for this role is 16.99 euro. Swissport promotes equal opportunity and inclusion in the workplace.