Front Office Agent

Overview of AC Hotel Mainz

The AC Hotel Mainz blends modern elegance with a touch of historic charm, overlooking one of the city's most famous squares. It offers a peaceful yet stylish place to stay and is an ideal environment for professionals passionate about hospitality, continuous learning, and precision. The hotel fosters a team spirit that crafts memorable guest experiences.

Role Summary

As a Front Office Agent, you are the welcoming face guests first see and the one they fondly remember after check-out. Positioned at the heart of hotel operations, you manage everything from warm guest reception to seamless departures, with great attention to detail influencing each visitor’s encounter at AC Hotel Mainz.

Key Responsibilities

• Greet and assist guests professionally during check-in and check-out processes.
• Handle reservations, room assignments, and guest requests with accuracy and care.
• Answer guest inquiries promptly and resolve any issues confidently.
• Use hotel management software such as Opera to update bookings and guest information.
• Collaborate closely with housekeeping, food and beverage, and other departments to ensure a smooth guest stay.
• Maintain compliance with Marriott and AC Hotels brand standards throughout all interactions.

Benefits

• Competitive salary plus up to €2,000 gross annually through an incentive program.
• Thirty days of vacation annually.
• Holiday and Christmas bonuses where applicable.
• Access to Marriott employee discounts on rooms and food & beverage.
• Corporate benefits package.
• Health card benefits where applicable.
• Opportunities for professional growth and internal transfers.
• A team environment energized by growth and genuine hospitality.

About Odyssey Hotel Group

Odyssey Hotel Group is among Europe's fastest-growing hotel operators, partnering with global brands like Marriott, IHG, and Accor. Comprising over 800 colleagues across Europe, the group is dedicated to delivering exceptional hotel concepts and empowering strong, responsible teams to create unforgettable stories.

About Marriott

As part of Marriott International, the hotel combines the power of a global leader with the uniqueness of a boutique brand. Marriott offers high-quality training, defined career paths, and an inclusive culture designed for personal and professional development.

Candidate Requirements

• Prior experience in front office or guest-facing roles is preferred but not mandatory.
• A warm, confident, and solution-focused demeanor.
• Fluency in German and good command of English; additional languages are advantageous.
• Willingness to work shifts, including weekends and public holidays.
• Strong attention to detail, discretion, and professionalism.
• Genuine enthusiasm for hospitality and creating memorable guest experiences.

Additional Information

Applicants must possess a valid work permit for Germany as visa or work permit sponsorships are not available. Submitting an application confirms consent to the processing and storage of personal data in accordance with GDPR.