Customer Service Advisor with Cross-Selling - Remote for Entel Peru

Position Overview

We seek Customer Service Advisors to join the inbound campaign for Entel Peru, focusing on providing expert assistance and resolving inquiries, issues, and complaints from current and prospective Entel customers across prepaid and postpaid plans. Following each interaction, the advisor is responsible for suggesting and successfully concluding sales opportunities.

Job Functions

• Offer knowledgeable guidance and solutions addressing user queries, concerns, or complaints.
• Effectively propose and finalize suggested sales post customer interactions.

Qualifications

• Previous experience working in call centers involving customer service, sales, cross-selling, or retention roles.
• Completed secondary education.
• Availability to work fully remotely.
• Possession of appropriate equipment for remote work, such as a laptop or desktop computer.
• Basic computer skills.
• A proactive attitude and eagerness to learn continuously.

Benefits

• Fixed monthly salary of 1130 PEN.
• Full social security registration and all legal employment benefits.
• Performance-based incentives up to 250 PEN plus commissions.
• Opportunities for career advancement.
• Access to educational agreements and corporate discounts.

Working Conditions

• Remote work arrangement.
• Full-time position with a 48-hour workweek.
• Shift range from 6:00 a.m. to 6:00 p.m., including 8 working hours plus 1-hour break.
• One rotating day off per week.

Training Details

• Paid remote training spanning 12 days combining theoretical and on-the-job training (OJT).
• Training hours are from 9:00 a.m. to 5:00 p.m.
• Compensation includes 12 PEN per day for theory sessions and 20 PEN per day during OJT.